Technical Support Analyst

Job title:

Technical Support Analyst

Company:

Worldline

Job description

About WorldlineWorldline is the European leader in digital payments and number four worldwide, ppowered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world – and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.The OpportunityYou will work for Worldline’s Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.We cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device – with payment at the heart of the shopping experience..About the teamYou will be part of the EIT department. The team consists of Technical Support Analyst across Netherlands.We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team..Your day-to-day responsibilities include

• You ensure that service levels are met, and all customer satisfaction grades are high
• You build relationships with stakeholders and international teams
• You run local project activities in collaboration with the central teams
• You coordinate Corporate IT activities with the business partners and other departments

Signs of success

• You deliver KPI’s, cost savings and organizational optimizations
• You tackle global challenges regarding incidents, changes and problems
• You seek opportunities to apply synergies and support improvements
• You identify the necessity of structural improvements and gaps in IT processes

Skills we can’t do without:

• You have basic knowledge of Windows servers and the administration thereof
• You have profound experience in O365, Azure, and the Microsoft office suite
• You possess sophisticated knowledge in s1t line IT support
• Proficiency in English

Skills we’d like:

• We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow.
• You have a validated understanding of network basics
• You master customer service, interoperability, and ability to work independent

Perks & benefitsNext to a rewarding salary, we offer you the following benefits in this role.

• Attractive number of holidays so you can enjoy some time off and recharge!
• We offer flexible working hours, so you can adapt to your personal circumstances. Hybrid set up is possible too!
• We pay for your commute when working from the Worldline office.
• On target bonus based on your personal performance and the company results.
• Opportunity to develop yourself in a rapidly growing and agile global organization.
• Joining the big-league means entering a world of knowledge and wisdom for you to opt-in to. Connect with likeminded colleagues, learn from the best and grow!

Grow with us, create tomorrow!At Worldline, we are dedicated to helping our people unlock their full potential – both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline – wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.Learn more about life at Worldline on .Date: Aug 8, 2024Date: Aug 8, 2024Brand: WorldlineBrand: WorldlineCategory: Technology – IT supportCategory: Technology – IT supportContract Type: PermanentContract Type: PermanentLocation:Amsterdam, Amsterdam, NLLocation:Amsterdam, Amsterdam, NL

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Sat, 10 Aug 2024 03:29:45 GMT

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