Technical Support Agent for the Italian Market with English

Job title:

Technical Support Agent for the Italian Market with English

Company:

CPM International

Job description

Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientNetatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support Agent, you will handle tech queries over email and chat and strive for first-contact resolution.What you will be doing?

• Understand and respond to client’s requests (by email and chat)
• Analyse the client’s situation to reply to them quickly and efficiently
• Identify technical incidents, apprehend them, and provide an appropriate solution
• Offer adequate solutions with a positive approach
• Organise product returns and follow up on exchanges and repairs

RequirementsWhat skills & experience you will bring to us?

• A fluent level of Italian (spoken and written)
• A high level of English
• You are very well organised and have excellent interpersonal skills
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
• You know how to work within a team, you are easy going
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines

BenefitsWhat do we offer?

• Start date: End of August / Early September
• Contract: Temporary (9-month contract with 1-month probation period)
• Full Time: (39 hours/week)
• Working days/Hours: Monday to Friday, from 9:00am to 6:00pm
• Salary: €19,500.00 gross per year
• Bonus: Performance Related Bonus up to €150 per month
• Holidays: 24 calendar days
• Paid bank holidays + 1 extra day in lieu
• Hybrid: 3 to 4 days at the office
• Training: 4 weeks of full-time training based at the office
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program – Free, confidential, and impartial guidance and support
• Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.

• Be you: No need for photos, age, marital status, or gender.

• Our process: Submit CV, then email, phone screening, and video interview.

We’re excited to meet you!#wecare#wearecurious#weachievetogether

Expected salary

€19500 per year

Location

Barcelona

Job date

Wed, 10 Jul 2024 22:40:09 GMT

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