Technical Specialist Remote Support – Mortsel
Agfa
AGFA HealthCare, member of the AGFA-Gevaert Group, is a leading provider of integrated IT solutions, state-of-the-art diagnostic imaging and contrast media solutions for hospitals and other medical centers. AGFA HealthCare has more than a century of experience in diagnostic imaging for HealthCare and has been a pioneer in this IT market since the early 1990s. Over the decades, AGFA HealthCare has demonstrated its capacity to rise successfully to its customers’ technological challenges and to guide them in their transition from analogue to digital IT solutionsWe are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.Location: Mortsel, Belgium (hybrid working, 50% at home and 50% in our office in Mortsel/Antwerp)Scope of duties:
Requirements:
– IT Diploma or Degree (qualification by experience accepted)– Minimum of 2 Years in Customer Service Application Support
– Proven track record in providing high-quality support for customer-facing applications.– Proficiency in IT Service Management (ITIL)
– Expertise in Healthcare Imaging Solutions (PACS/RIS)
– Experience in Technical Application Support
We offer :
A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment.
Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.
Mortsel, Anvers
Thu, 22 Aug 2024 07:45:37 GMT
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