Technical Services Supervisor

Job title:

Technical Services Supervisor

Company:

Medtronic

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeMake an impact on patient’s lives for a leading global medical device company while leading the Technical Service teams for Endoscopy and Cardiac Ablation Solutions.We are currently looking for a supervisor to lead the 2 Technical Service teams. These 2 Technical Service teams (total: 10 FTE) provide remote product support (troubleshooting advice, explaining product functionality) to Medtronic personnel and to Health Care Professionals. Questions come in via email or phone. The Technical Service team consist of technical specialists from different nationalities. The majority of the team is based in Heerlen, but some team members work from remote locations in Western Europe.

• You will be fully responsible for all people management related activities for the 2 teams: monitoring daily performance, defining and monitoring team objectives, resource management
• Lead, motivate and build a high-performance team through coaching and quality management. You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team
• A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives
• Ensure that KPIs and SLAs are met
• Prepare, participate at and assist in audits and inspections (internal & external)
• You work closely together with the supervisors of the other technical service and patient contact center teams
• Interact with counterparts in the department, business, customers, countries and marketing. Represent the department in internal and external meetings

Click on the below links to learn more about the conditions and products the Technical Service teams support and the different Operating Units that are supported by the 2 teams:Must Haves
Bachelor’s or master’s degree in engineering (biomedical/electrical/mechanical) or biomedical science with a proven technical track record
3+ years of people management experience
Understanding of management approaches such as work scheduling, prioritizing, coaching and process execution
Experience of working in a technical environment
Excellent communication skills
Fluent language skills in English
You are a clear people leader, who likes to work with a diverse technical oriented teamNice to Haves
Experience in the medical industry
Work experience in a contact center or technical support environment
Analytical and problem-solving skills
Proficiency in Dutch or another European language
Experience with managing remote teamsPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity

Expected salary

Location

Heerlen, Limburg

Job date

Wed, 25 Sep 2024 07:38:33 GMT

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