Technical Service Expert (W/M)

Job title:

Technical Service Expert (W/M)

Company:

Splio

Job description

Sobre la empresaSplio est une scale-up de la Martech qui a réalisé 3 acquisitions entre 2018 et 2021 et dont le siège est à Paris. L’entreprise compte 250 collaborateurs, dont 90 au Produit et en R&D, et 5 bureaux en Europe et MEA. Mireille Messine est la CEO de Splio.Splio édite une plateforme SaaS d’Individuation® Marketing à destination des professionnels du marketing client du B2C. Parmi un portefeuille de plus de 500 marques, allant des moyennes entreprises aux grands groupes de 4 industries clés (Retail, e-commerce, restauration, télécoms), on peut citer Longchamp, Decathlon, Rue du Commerce, Nicolas, Go Sport, Cojean, Brioche Dorée ou encore Orange.Splio fait évoluer le Marketing Automation vers l’Individuation® Marketing pour permettre aux entreprises d’activer et d’engager chacun de leurs clients au cas par cas dans une relation unique grâce à l’IA.La force de Splio réside dans la combinaison de profils passionnés de nouvelles technologies et d’experts métier marketing client.Descripción del puestoTechnical Service Expert (W/M)Company description:Splio is a scale-up in the marketing and digital technology market, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.The platform enables CRM teams in retail, e-commerce, FMCG, and Telecoms to communicate and engage with their customers in a personalized manner across all channels (email, SMS, Push Wallet…).More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.The mission.As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment.

You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the companyResponsabilities & main activities.

• Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations
• Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers
• Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.

Skills required.

• Background
• Master’s degree in Engineering or related technical field
• 3+ year in Technical Service department
• Interpersonal oral and written communication skills, both in French and English

Skills

• Proficient with SQL, Python scripting and REST API usage
• An understanding of any ETL type system. Experience operating one is a plus.
• A high degree of autonomy

To stand out from the crowd

• A preferred candidate would have some knowledge of Google Cloud Platform, Airflow, DBT.
• Fluent in Spanish or/and Italian is a plus

Perks & Benefits :

• ? 37 days-off (25 paid leaves + 12 Splio days)

• ?️ 80% Remote work possible

• ? Edenred card that you can use for lunch (8€ per days)

More information:

• Contract type: Full-time.
• Place: Barcelona (SPAIN)

Expected salary

Location

Barcelona

Job date

Fri, 29 Mar 2024 00:38:19 GMT

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