Technical Service Expert (W/M)
Splio
Sobre la empresaSplio est une scale-up de la Martech qui a réalisé 3 acquisitions entre 2018 et 2021 et dont le siège est à Paris. L’entreprise compte 250 collaborateurs, dont 90 au Produit et en R&D, et 5 bureaux en Europe et MEA. Mireille Messine est la CEO de Splio.Splio édite une plateforme SaaS d’Individuation® Marketing à destination des professionnels du marketing client du B2C. Parmi un portefeuille de plus de 500 marques, allant des moyennes entreprises aux grands groupes de 4 industries clés (Retail, e-commerce, restauration, télécoms), on peut citer Longchamp, Decathlon, Rue du Commerce, Nicolas, Go Sport, Cojean, Brioche Dorée ou encore Orange.Splio fait évoluer le Marketing Automation vers l’Individuation® Marketing pour permettre aux entreprises d’activer et d’engager chacun de leurs clients au cas par cas dans une relation unique grâce à l’IA.La force de Splio réside dans la combinaison de profils passionnés de nouvelles technologies et d’experts métier marketing client.Descripción del puestoTechnical Service Expert (W/M)Company description:Splio is a scale-up in the marketing and digital technology market, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.The platform enables CRM teams in retail, e-commerce, FMCG, and Telecoms to communicate and engage with their customers in a personalized manner across all channels (email, SMS, Push Wallet…).More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.The mission.As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment.
You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the companyResponsabilities & main activities.Skills required.
Skills
To stand out from the crowd
Perks & Benefits :
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Barcelona
Fri, 29 Mar 2024 00:38:19 GMT
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