Technical Service Desk Operator Junior

Job title:

Technical Service Desk Operator Junior

Company:

Nexi

Job description

Job Description:Why join us in 2024?
Think of the digital tools we use daily – from virtual shopping to contactless payments. They’re shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.If you join us in the role of Technical Service Desk Operator, this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Hybrid way of working
• Flexible work hours
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Healthcare cost reimbursements
• Sponsored sports activities
• Voluntary pension fund (company-sponsored retirement plan or pension)
• Referral bonuses for recommending new team members to join the company

About your future role
The Technical Service Desk (the unit operates 24×365) is responsible for monitoring the Open and Network Corporate infrastructures and checks the correct provision of the services provided to customers. It also represents the first point of contact for Network Carriers and customers certified on the Financial Ring (receives, records, analyzes and forwards the Incident).Technical Service Desk Team activities are managed to guarantee the monitoring of the services provided 7days/7days 24hs/24hs.Your key responsibilities in this role will be:

• identify the person responsible for the Incident, assign its resolution to the competent Incident Team or activating the Escalation process.
• use a trouble ticketing system to record, track and manage incidents
• Monitor the provision of Services and Infrastructure
• provide the first level telephone assistance for customers on the services
• Collaborate in the creation of operational documentation

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it’s your potential that sets you up for success in your daily tasks.Qualifications needed to be successful in this role:

• 2+ experience in the role
• Office (mainly Excel and Power BI)
• team working/ problem solving
• Professional English language

Apply now!If this opportunity resonates with you, we’d love to hear from you!Please apply at your earliest convenience. We’ll be reviewing applications continuously and closing the position once we’ve found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.By exploring this job opening, you’re one step closer to joining us. We’re excited to learn more about you!Responsibilities:Qualifications:About Us:Are you interested in joining one of Europe’s leading PayTech companies?Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you’re in the right place!

Expected salary

Location

Italia

Job date

Fri, 11 Oct 2024 02:45:42 GMT

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