Technical Consultant Cardiology Informatics in Brussel (Bruxelles), Belgium

Working on the cutting edge of Healthcare IT and technology in a fast growing, dynamic international organization. As the new Technical Consultant – Enterprise Informatics, Benelux, you will be part of a team delivering advanced Medical Informatics solutions to hospitals and your main focus will be Cardiology Informatics. In this role you will have a unique possibility to become a recognized expert and to make an important impact by helping our customers become more successful and knowledgeable.You are a part of The Benelux Healthcare Sales and Service organization with around 400 employees. A highly skilled, dynamic and motivated team working within both service and delivery. A team that delivers solutions aimed to enhance the patient and clinician experience across the continuum of care, through collaboration and understanding the customer’s needs.

Your role:

Implementation services:

• The technical implementation process, from installation, configuration, testing, go-live and handover to the support department.

• Setting up, implement and support HL7 integrations with EMR’s.

• Assisting sales and project management in providing technical direction, solutions developed for the customer for technical feasibility.

• Developing and maintaining implementation best practices, document procedures, standards, and configuration settings.

• Providing technical contact to customers during the implementation phase and owning the customer experience to ensure a successful delivery and installation.

• Analyzing and troubleshooting technical problems in the implementation phase and when assigned to service desk duty.

• Visits to customers in the Benelux region on go live dates.

Remote Support:

• Providing Technical Support to customers as well as supporting internal Philips organizations, dealers, and distributors.

• Assessing complex technical and clinical problems, collecting data, establishing facts, defining an action plan, and driving the plan to resolution.

• Troubleshooting and maintaining the Philips implemented solutions.

• Providing remote system monitoring and performing data analysis.

• Implementing approved changes at customer’s site.

• Escalating incidents if necessary and tracking these problems until closure.

• Supporting Operations management on escalated issues in the communication to customers.

• Participating in 24/7 on call support program.

You’re the right fit if:

• Bachelor Degree (BSc): work and think at Bachelor level and preferably have 5 years of experience in IT. Extensive experience in healthcare is an advantage, but experience gained in other sectors can also be a welcome addition to us.

• Should have knowledge of and experience with Microsoft Windows OS, SQL, Active Directory, Group Policies and network. Knowledge of HL7 & DICOM protocols is nice to have

• Have experience of working in production environments against SLAs.

• Understand Common security technologies and practices.

• Have previous experience from hospital environment, including technical skills on Picture Archiving Communication Systems (PACS) and EMR’s. This is a nice addition to have but not compulsory.

• Have VMware, HyperV knowledge – is a good to have but not a requirement.

• Are self-motivated, task-orientedteam player who is persistent in achieving the goals set.

• Are highly professional and knowledgeable in your approach to solving customer problems.

• Have an excellent ability to understand the customers’ requirements and work with the Project team to find the best solution.

• Have a strong ability to communicate with all levels of customers and liaise effectively with internal and external support functions.

• Are a flexible team player.

• Are willing to work outside normal office hours when needed.

• Have proven documentation skills and ability to produce precise reports as necessary.

• Are fluent speaking and writing in Dutch, Business level of English and willing to learn French.

How we work together

We believe that we are better together than apart. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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