Technical Business Analyst

Introduction

The Client Innovation Centre (CIC) is an innovative and exciting part of IBM. A fast-paced and dynamic business built to deliver high-value technical services to world renowned clients. Our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment – enabling you to build your experience, skillset, and network. Are you ready to work in this new era of technology and solve some of the world’s most challenging problems?

We understand that re-joining employment after a career break can be nerve-racking and difficult. That is why we have introduced the tech re-entry programme to enable talented individuals like you the opportunity to re-start your career. In your first six-months with the CIC the tech re-entry programme will provide opportunities to update your skills, access to the latest tools and technologies and work alongside multi-disciplinary teams to hone expertise and deliver on client-critical solutions. Over the six-month programme, your expertise will be updated, skills developed, and new relationships forged.

So why join the programme?

• The program offers flexibility and ease of transition from your career break to getting back to the workforce

• A community of like-minded re-joiners will support you as you restart your journey together

• You will have the opportunity to update your skills and expertise as you work on real projects with real impact

• A dedicated mentor will help you get up to speed with the environment and new technology.

Your Role and Responsibilities

Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.

Your role will involve:

• Discussing and elaborating requirements with end users and client stakeholders.

• Facilitating and leading workshops to expand requirements and provide solutions.

• Be involved in the full project lifecycle and have the central role of liaising with people and teams across the wider

organisation, as well as Product Owners, Architects, and Developers within the Integration team.

• Providing the development team with user stories that have clear descriptions and acceptance criteria, two sprints

ahead.

• Investigating client’s activities, playing a key role by testing systems and providing competitive commercial

solutions.

• Enable user-centric design through continuous engagement with end users.

• Supporting the Product Owner and the business to solve their challenges from design to implementation.

Required Technical and Professional Expertise

• Agile Principles, Methodology and Practices

• Systems and Business Analysis experience

• Ability to draw process maps, write user stories, and epics.

• Evidence of experience with gathering and analyzing technical and non-technical information, documenting processes and solutions to solve specific problems or meet business/systems outcomes.

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.

Preferred Technical and Professional Expertise

A Technical grounding , background – key for this is to understand technical concepts that are the core of client need. This could come from moving from either a dev/test role into BA work. or potentially from having a technical degree or previous tech work experience. For a very junior resource it could come from a passion to learn the underlying tech alongside the BA role.

Communication skills – confident to speak up, to raise questions, question what initially told to make sure correct / will meet overall business need. Ability to raise issues / blockers in a timely manner to ensure appropriate support provided.

Inquiring mind – curious and wants to understand ‘why’ and ‘how’

Collaborative working style

• Ability to step back and look at the bigger picture, to support wider team planning, both BA work and how this may impact/ support delivery planning

• Project management / leadership: Clear evidence of taking ownership for area of responsibility and driving it forward to completion in an agreed timeframe, working with delivery leads, SMs, and team.

Nice to haves

• have worked with a UCD team previously

• HLS industry experience

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.