Job title:
Technical Account Manager
Company:
AXA
Job description
About AXA Group Operations
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the
following divisions:
– Group CIO
– Group Technology Operations
– Group Security
– Group Emerging Data & Technology
– Group Procurement & Sourcing
– Group Operations Transformation
– Strategic Programs, Group Operations Finance
– GO General Secretary and Risks
– AXA GO BO (legal entity: AXA Business Services)
AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff members.Overview of the role
The Technical Account Manager facilitates the successful implementation of GO products and services within Entities. This is done by partnering with Entity and GO stakeholders, addressing local needs, and leveraging knowledge of local technology landscape and global products. He / she enables Entities to access secure, reliable, and cost-efficient technology solutions. The Technical Account Manager advocates Entity technical requirement to the Product TeamsRole Purpose
Technical Integration
- The Technical Account Manager bridges the gap between Global product and local specificities and helps design the appropriate solution. If no global solution exists, they contribute to defining a local solution respecting Group and GO standards
- Support the definition of the Entity project portfolio and identify the required level of involvement from GO technical teams
- Understand and contribute to the technical blueprint of the Business applications and GO Products / Services
- If a Global solution cannot be deployed, review proposed local solution and support the local Entity in raising an appropriate waiver
Technical Advisory / Consultation
- Proactively engage with Entities to identify potential technical opportunities to provide business benefit – e.g., replacing legacy technology with GO Products
- Facilitate decision making together with the PBP and accompany the Product teams engagement with the Entities / orchestrate the discussions from an integration perspective
- For specific Product discussions with the Entities, the Technical Account Manager provides
- support to the Account Manager / PBP e.g. Tech debt topics, volume…Need to be aware of regulatory and legal aspects – e.g. data privacy
- Aware of what services are hosted in our estate and if they comply with the GO Global strategy – if not, requesting the Entity to provide a suitable roadmap
- Identify innovation and cost efficiency opportunities
- Support the local PMs and Account Managers and GSC to prevent / manage escalations – e.g. provide technical consultancy during incident resolution / root cause identification
- Provide a technical transversal overview of the Entity infrastructure and application landscape
Governance
- Work with the Entities on their strategic plans to give some strategic (or sometimes tactical) orientations and anticipate new needs – fostering standardization / simplification and supporting global principles adherence (class 1, 2 & 3 product and class 4 & 5 transfer/decommission and sunset)
- Provide support on the waiver process – e.g. Entity challenges to the classification of product classes
- Provide solution design advisory in multiple domains
- Represent the Market in relevant governance bodies – e.g. GIB, SRB…….
QualificationsBusiness and functional skills
- Strong knowledge of Product families GO strategy, Tech and Data roadmap, objectives, organization and policies
- Deep understanding of the AXA GO Product catalogue, focused on a specific Product family
- Where relevant, a good understanding of insurance business needs/challenges of the Opco in the short and long term
- Client focused and service minded with strong business thinking
- Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules
- Understanding of the Product pricing model
- Strong understanding of GO Operations activities project / program delivery
- The ability to learn fast, stay current and have a strong technical understanding of the Products
- Ability to understand standards and designs and cost of ownership
- Have a good overview of all GO Programs and inter-dependencies
- Understand the GO Organization, offerings, Products and Programs and strategy
Interpersonal skills
- Strong communication and presentation skills, with an ability to communicate complex technical subjects (IT and business)
- Very strong collaboration and relationship building
- Influence and persuasion skills, with a capacity to speak up assertively and put clear expectations on the table in the interest of Group Operations, local legal Entity, or AXA Group
- Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them
- High motivation and ability to work under pressure and autonomously
- Good English and local language skills (where necessary)
Leadership skills
- Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency
- Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude
- High level of personal accountability and strong commitment
Strategic Vision
- Supporting the Account Manager to effectively communicate the GO vision & goals regarding Product families and understand the Entity strategic direction
Education & Experience
- Strong IT background
- Experience of working in a global Organization
- Good understanding of Group Operations Governance
- Good understanding of GO financial, project and product processes
Expected salary
Location
Paris
Job date
Tue, 16 Jul 2024 22:53:32 GMT
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