Tech Support Engineer in Manchester, United Kingdom

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/

Support Engineer – United Kingdom

About the Role

When you join AVEVA’s Research & Development team, you are joining a global team of over 2000 engineers and computer scientists. We work on more than 75 leading industrial automation and engineering products. Our focus, passion, and collaboration help us to deliver innovative, high-quality, and secure industrial software that delights our customers.

At AVEVA, we’re all about limitless possibilities. Are you?

We are looking for a Senior Technical Customer Support Engineer, who will be the senior level technical competency in the fields of Product Technical Support. This position encompasses the support of Wonderware products. You will be responsible for resolving complex issues related to product and product configurations. In addition to possessing a high level of technical proficiency in the technologies cited below, you will interact directly with customers in a professional manner, and will also have the chance to expand your knowledge as the role progresses through working with other experienced Customer Support Engineers and Lead team members.

In this role you will

• Document activities and findings in a case tracking tool;

• Technical troubleshooting, analysis, and diagnosis of product issues;

• Technical troubleshooting, analysis, and diagnosis of custom application issues;

• Technical troubleshooting, analysis, and diagnosis of custom integration issues;

• Ensure case updates and resolution timeframes are in line with service-level agreement;

• Delivery of product issue work-arounds or fixes;

• Replication of customer issues;

• Development of technical documentations.

On occasion the position will require travel for training, delivery of onsite services, or to present at customer events.

Qualifications

• Experience with Microsoft Windows Operating Systems;

• Experience in Current versions of Wonderware InTouch and System Platform;

• A sound understanding of HMI / SCADA solution architectures and industrial automation;

• Domain experience in the implementation and use of process control utilized in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space;

• Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing;

• BS degree in a respective Computer Science or Engineering field;

• Excellent communication skills, written and verbal in English. Other languages will be considered a Plus;

• Collaboration mindset and ability to work in a virtual team environment towards a common goal.

Preferred Qualifications

• Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL);

• Experience with Microsoft SQL Server database administration;

• Experience with Microsoft Visual Studio, including VB.Net and/or C# .

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/.