Tech Solutions Manager in London, United Kingdom

Is this role for you?

In 2025, Channel 5 and My5 are joining forces under one powerful new brand: 5 delivering an all-new, unified experience across TV, streaming, and digital platforms. Were looking for hard-working individuals to help craft this next chapter. This unified brand will revolutionize TV, streaming, and digital platforms, offering expanded free streaming services, more UK drama originals, and specially curated FAST channels. With personalisation and innovative, data-driven advertising solutions, 5 is set to own the future of entertainment. After an impressive year of industry-leading growth, including a 40% surge in viewership in 2024, 5 is gearing up to transform the viewing experience- and we want you to be a part of it. Help us build a brand that delivers unlimited entertainment, always free. Join the team driving the 5 relaunch and craft the future of how the world watches!

This position is ideal for someone with a strong background in software processes, configuration management, and agile methodologies. As a Systems Engineer, you will apply your knowledge across the organisations technology estate, ensuring robust system design, effective vendor integration, and smooth operational support. A deep understanding of software development standard processes is essential, though hands-on coding is not a primary requirement. You will handle incoming partner requirements, work with external software development agencies, and coordinate configurations across multiple environmentsoverseeing releases to production and participating in formal change management processes. By continually improving our technical infrastructure, addressing technical debt, and optimising workflows, you will help maintain a stable and scalable platform for delivering Channel 5s content. Comfort with AWS-based services is important, as you will lead cloud resources and drive standard processes in this area. Through your expertise in software processes and your ability to adapt, you will play a key role in advancing Channel 5s operational perfection!

What will you be doing?

Configuration Management

• Implement and run configuration management processes to maintain stability across environments.

• Establish standard processes for software configuration, continuous integration, and continuous delivery pipelines.

Requirement Analysis and POCs

• Bring together and analyse technical requirements from customers to craft and iterate software and infrastructure solutions.

• Complete Proofs of Concept (POCs) for new technologies or tools that improve efficiency and reliability.

Agile Coordination and Product Ownership

• Coordinate development tasks with both internal teams and third-party vendors, using Agile frameworks (e.g. Scrum, Kanban) and tools like JIRA.

• Serve as product owner for certain systems, defining user stories, acceptance criteria, and coordinating user acceptance testing.

Integration Specification

• Define integration points between multiple vendor solutions, in-house platforms, and external services.

• Ensure detailed data flows and communications (e.g. APIs, web services, authentication protocols).

Software and Web Technologies

• Provide technical guidance for web/internet-based systems, including APIs, service-oriented architectures (SOA), and video players.

• Engage with open-source technology stacks (e.g. LAMP) and become comfortable with cloud-based environments (e.g. AWS).

Operational Support and Troubleshooting

• Collaborate with operational teams to define support processes and ensure solutions are operationally robust.

• Use network debugging tools (Wireshark, Charles Proxy) for fixing and performance analysis.

Vendor and Supplier Management

• Manage relationships with incumbent technology suppliers, evaluating them for both technical fit and cost-effectiveness.

• Assess SaaS, buy, or build approaches when commissioning new solutions.

Industry Awareness

• Stay updated on emerging software engineering trends, infrastructure-as-code practices, and related technologies.

• Advise on potential impacts and benefits for the organisations technology landscape

What are we looking for?

• Degree-level education in Computer Science, Software Engineering, or a related technical field.

• Software Development Process Experience

• Familiarity with software design and development processes, Agile methodologies, and configuration management tools.

• Ability to define stories, acceptance criteria, and work within iterative development cycles

• Web and API Knowledge

• Understanding of HTTP-based services, RESTful APIs, authentication/authorisation flows, and integration methodologies

• Cloud and Infrastructure

• Experience with AWS (EC2, RDS, S3, Lambda, CloudWatch, DynamoDB) or similar cloud platforms.

• Experience of CDN management

• Scripting and Automation

• Proficiency in scripting languages (e.g. Python) for automation, data processing, and prototyping

• Communication and Commercial Awareness

• Strong oral and written communication skills, able to articulate technical concepts to different audiences.

• Commercially aware, ensuring solutions align with business objectives and budgets.

Channel 5 is an award-winning public service broadcaster and the UK’s third latest commercial TV station, reaching 3 in 4 of the UK viewing public each month. The channel has a diverse schedule of original programmes across genres including issue-led documentaries, popular factual, accessible history, stunning natural history, inclusive entertainment and reality, top level sport, high quality scripted programming, headline-grabbing current affairs and critically acclaimed children’s and news programming. Channel 5 is a unit of Paramount Global.

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

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