Team Trainer – 12 months -Contract role

CUSTOMER EXPEREINCE TRAINER (OPERATIONAL TEAM TRAINER) 

(12 MONTHS -FIXED TERM CONTRACT)

HYBRID WORKING AVAILABLE-INITALLY 2/3 DAYS OFFICE- BASED 

Circa: £35,000,

MILTON KEYNES,KNOWLHILL

FREE PARKING ONSITE -BUSINESS PARK LOCATION

Are you passionate about delivering exceptional Customer Service Training? Do you have a knack for training and empowering individuals and teams to achieve their best? Join our dynamic business ROI Ltd as we continuously strive to enhance service delivery through effective training.

About Us

Founded in 2003, ROI Ltd has expanded to over 350 employees, offering a stimulating work environment with exceptional career progression opportunities. As a valued team member, you’ll be part of a company recognised for staff retention, development, and community involvement.

Key Responsibilities

• Facilitate Training Sessions: Deliver engaging and interactive training sessions for customer service teams to improve operational efficiency and customer satisfaction individual and group sessions.
• Develop Content: Design training materials and modules that are aligned with company objectives and industry best practices and our quality framework.
• Monitor Performance: Evaluate the effectiveness of training programmes and adjust content as necessary to meet evolving business needs.
• Support Team Development: Provide ongoing coaching and development to team members post-training to ensure skills transfer to the workplace.
• Collaborate Across Departments: Work closely with management and other departments (internal and extrenal) to identify training opportunities and address performance/skill gaps.

Experience & Skills Required

• Proven experience in delivering training programmes, preferably in a customer service or operational environment. Well used to delivering 121 sessions custom designed for the individual, bite-sized training, classroom based and remote learning and coaching.
• Providing Inductions specific to Customer Service and a Complaints handling team of circa 25-30 Advisors covering new starters to ongoing development plans. 
• Strong communication skills and the ability to present complex information simply and effectively using a variety of creative methodologies including holistic approaches to supporting wellbeing.
• Ability to motivate and inspire Advisors, fostering a positive learning environment from Induction into the business to ongoing check-ins and collaborating with the management team on performance and successes and feeding back.
• Experience in creating training materials using various digital tools and platforms or alternative holistic styles.
• Excellent organisational skills with an attention to detail and a proactive nature.
• Applicants must be able to hit the ground running and have proven ability in delivering engaging content and making it appropriate to each learning style in line with our Quality framework and our clients expectations.
• Applicants must be able to provide regular updates to internal stakeholders L&D, HR and Customer Service Team Managers and also update our client and Directors on any reporting and success of plan of action needed to upskill individuals.
• We have particular interest in candidate that have upskilled from Admin roles to customer service and enjoy coaching and mentoring and getting the best out of our people.

Benefits

• Competitive salary and benefits package, including private healthcare and a company pension scheme.
• Health and Wellbeing Allowance offering up to £500 annually for well-being expenses.
• Flexible working options with necessary equipment and training provided.
• Generous holiday entitlement with additional days linked to service length.
• Dedicated day off on your birthday with a voucher for a personal treat.

Why Work With Us?

At ROI, we are leaders in the sales support sector, working with renowned automotive brands. Our commitment to innovation and staff development is reflected in our prestigious Investors in People accreditation. Joining us means being part of a supportive, enthusiastic management team with real career progression opportunities. You will be empowered to make meaningful contributions and enrich your professional journey.

Ready to join our team? Click ‘APPLY’ today and include your CV. Our recruitment team is eager to connect with you soon. Let’s redefine customer experience together!

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