Team Manger (Spanish & English – speaking) – On-site

Job title:

Team Manger (Spanish & English – speaking) – On-site

Company:

Concentrix

Job description

Job Title: Team Manger (Spanish & English – speaking) – On-siteJob DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Team Manager in Madrid (On-site), you will be part of our team of game-changers who are powering the brands of the future in the tech, fashion, healthcare and many more industry.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a Team Manager on our team, you will:– Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
– Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved– Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment– Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations– Communicate expectations to employees and provide timely updates and changes– Provide subject matter expertise in handling escalated customer calls as needed– Manage team metrics and retention goals– Provide feedback to team members on both call coaching and other daily performance and behavioral activities– Supervise a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:– Are bilingual or proficient in English and Spanish!– Have associate’s degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred

– Have strong communication skills, both written and verbal
– Have demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
– Have demonstrated ability to mentor, coach and provide direction to a team of employeesWhat’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:– Full-time 39 hours/week permanent contract: Monday to Friday rotative between 08:00 to 19.00
– On target earnings: 28,000 eur gross/year
– Great office location in Madrid
– Full paid training on the company and the project you’ll be working on
– Career development programs, specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1594616Location: ESP Barcelona – C/ de la Selva de Mar, 129Language Requirements: English (Required), Spanish (Required)Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Expected salary

€28000 per year

Location

Barcelona

Job date

Sat, 15 Mar 2025 23:50:08 GMT

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