Team Manager

Salary: Up to £53,000 dependent upon experience

Contract Type: Permanent – Full Time

Security Level: BPSS

Visa Restrictions: This position does not offer visa sponsorship

We are the UK’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Civil Aviation Authority are looking for a Team Manager to join our Shared Service Centre, based in Gatwick.

The Shared Service Centre (SSC) provides our customers with a single point of contact for customers requiring multiple services from us such as: pilots and engineer licenses, certificates of airworthiness, RPAS (Remote Piloted Aircraft Systems) and resolution of queries.

This is an exciting role where you will be leading a team of specialists to optimise productivity, quality, and service delivery.

You will be responsible for ensuring the services are safety focused and conducted in line with agreed service standards and associated regulation. This will be achieved through the management, motivation, development, and strong leadership of the team.

To be considered for this role you will need to:

• Ensure appropriate action is taken to maintain agreed service levels of operation
• Develop and maintain standardised processes ensuring team members are following ‘one best way’ supported by instructions and training materials
• Foster a culture of continuous improvement demonstrated through a plan of improvement opportunities for staff engagement, quality, cost, and delivery performance
• Work with and support the Business Delivery Team in producing appropriate MI, and ensuring it reflects actual performance
• Act as a primary point of contact for capability areas and stakeholders on operational issues and concerns

About You

We are seeking an experienced Team Manager who preferably has led a team within a Shared Service environment along with:

• Previous experience of engaging with, motivating, and proactively developing a team
• Continuous improvement techniques and experience
• You would be comfortable with data from a range of sources with a keen eye for detail and able to interpret data to ensure it is up to date and accurate
• A sense of drive to have the best performing team and to be continuously looking for improvements to the current level of performance
• A broad understanding of the Aviation industry is an advantage but not necessary

What Can We Offer You?

This is an opportunity to join a dynamic management team with varied levels of skills and knowledge. The Shared Service Centre is a fast-paced environment where we continually change priorities to meet business needs. This role is an excellent opportunity for a flexible and self-motivated individual to develop and apply their management experience.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

BPSS – To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit – BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Monday 26th January 2026

Initial Screening Calls: Monday 2nd and Tuesday 3rd February 2026

Interview Date: Monday 9th and Tuesday 10th February 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

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