Team Leader with German

Job title:

Team Leader with German

Company:

LeasingTeam

Job description

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group – Poland”s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.*In LeasingTeam Professional, there is a procedure for reporting violations (via email) in accordance with whistleblower protection regulations. The detailed rules related to this procedure are available on the website at: https://ltprofessional.pl/procedura-zglaszania-naruszenFor one of our Clients, big outsourcing company, we are currently looking for:Team Leader with GermanMiejsce pracy: Katowice

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (“KPIs”) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Very good command of German (C1) and English (B2)
• Experience in team management
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Willingness to work a flexible schedule (up to 9/10 PM max)
• CV in english

• Possibility of hybrid work
• Stable full-time employment
• Competitive Pay: a competitive base salary plus a performance bonus
• Comprehensive Benefits: Private medical insurance, wellness programs, and more
• Opportunity for development in an international company
• Access to borad online courses

Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.Employment Agency – license no. 16 570

Expected salary

Location

Katowice, śląskie

Job date

Wed, 18 Dec 2024 03:44:40 GMT

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