Team Leader B2B Customer Service

Job title:

Team Leader B2B Customer Service

Company:

Hays

Job description

Your new companyOur client is an international chemical conglomerate that provides comprehensive solutions for a wide range of industries worldwide. The company specialises in the production and distribution of high-quality chemical products that support innovation and growth for their business partners. With advanced technology and a relentless pursuit of excellence, they can meet even the most demanding customer expectations, providing them with a competitive edge in the market.Your new roleWe are currently seeking a dynamic and experienced individual for the position of Team Leader B2B Customer Service. The ideal candidate should have strong leadership skills and at least 5 years of experience in managing a customer service team in a B2B environment. We expect excellent communication skills, problem-solving abilities, the capability to build and maintain long-term relationships with clients, and a minimum of 3 years of experience in managing SAP projects. Additionally, a very good command of the English language is required. If you are proactive, customer-oriented, and capable of effectively managing a team, we want to meet you!What you’ll need to succeedThe main responsibilities of the Team Leader B2B Customer Service will include managing a team of customer service specialists, ensuring a high level of support and satisfaction for business clients, and optimising customer service processes. You will be responsible for monitoring key performance indicators (KPIs), reporting results, and initiating actions aimed at improving service quality. Analysing data and statistics to ensure continuous service quality improvement, managing supply chain processes related to customer service to ensure smooth operations, and enhancing business processes, efficiency, and digitalisation will also be key tasks. Additionally, you will work closely with other departments within the company to ensure consistency of actions and effective resolution of customer issues.

What you’ll get in returnThe employer offers a stable and interesting position in an international company, employment based on an employment contract, attractive salary with a bonus, medical care (VIP), work tools (telephone, computer) and a real opportunity to participate in the development of interesting projects.What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Expected salary

Location

Warszawa, mazowieckie

Job date

Sun, 07 Jul 2024 22:33:26 GMT

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