Team Lead with English

Job title:

Team Lead with English

Company:

Accenture

Job description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accen​ture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.What will you do:​Motivate and strategize how the team will meet efficiency, productivity and consistency targetsDrive team engagement as well as maximize retentionContribute to new talent acquisition as well as talent development within the teamRegularly / frequently check in with team members on their performance using scorecards as a point of discussion and dedicate time to discuss their concerns and aspirations as relevant. Prepare RCA for missed metrics with team members as neededHelp team members craft their career development plans help provide guidance on how to achieve career goalsElevate and escalate red flags to management on a duty of care perspectiveHelp prepare schedules. Ensure that said schedules are communicated on time, leave requests are attended to and team attendance is monitoredGuarantee that base operational expectations and information security policies are enforcedFacilitate team meetings and team huddlesAct as first point of escalation and clarification on HR-related matters and concernsIdentify improvement opportunities in workflow, and/or team structure and suggest solutions. Help create a culture of innovationIdentify opportunities to improve user experience and communicate to delivery lead and client teams.Manage ad-hoc operational projects and process improvement initiatives as per client requirements.Interface effectively with other teams, delivery lead and client teams.Basic Qualifications/Skills Needed:Graduate with 2-6 years of working experience, preferably with experience in leading teams / managing projectsAbility to analyze data and generate meaningful insights to drive performance improvementsFlexibility to manage unexpected challenges and adjust plans accordinglyStrong coping, emotional resilience and adaptability to dynamic environmentWillingness to have courageous conversations with team members, provide feedback and recognize efforts while demonstrating genuine care for themGreat oral and written communication skills in English – C1, as well as storytelling skillsAbility to motivate teams and rally the group toward organizational goalsPassion for learning and creative problem-solvingStrong knowledge of cultural context in the user countries supportedGood knowledge of language of the countries supported is an advantageAbility to collaborate with stakeholders at different levels of seniority in delivery centers in different countries / continentsAnalytical mindsetAvailability to work in shift working system (including weekends and public holidays)

Availability to work from Warsaw office (Proximo II, Przyokopowa Street) – minimum 60% of work from office expectedWhat can we offer:Using foreign language and new technology solutions daily, cooperating with various global ClientsConstant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplaceFocus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainingsInclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they areOur commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugeesA flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day lifeCommitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiativesFull work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employeesWhen applying please enclose the below statement:“I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”About AccentureAccenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

Expected salary

Location

Warszawa, mazowieckie

Job date

Sun, 24 Nov 2024 01:35:35 GMT

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