Supporter Engagement Assistant

Salary Range: £24,700 per annum
Start Date: As soon as possible
Duration of Contract: Permanent
Location: Fauna & Flora, Cambridge. Current policy offers partial remote working with the UK

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established
international conservation organisation. Our vision is to create a sustainable future for the
planet where biodiversity is conserved by the people living closest to it. We aim to do this
through the conservation of threatened species and ecosystems worldwide, choosing solutions
that are sustainable, based on sound science and take account of human needs. We have become a
trusted entity in the world of conservation. Today FFI is active in over 40 countries.

This is a truly exciting time to be joining Fauna & Flora’s Fundraising Team. Over the past
three years we have established a fundraising programme that is going from strength to
strength. More people than ever are choosing to support our work, and as a result our donor
base is rapidly growing. The focus on nurturing relationships with these donors and providing
an excellent experience is a strategic priority.

We are seeking an individual with excellent supporter care skills who can help us to build
excellent relationships with our supporters and has a real affinity with the work that we do.
Your role will involve responding to supporter requests, questions and queries from a range of
communication channels, including email and phone, helping to deliver a first-class supporter
experience. This frontline role is contributing to the development of the fundraising team to
reach unrestricted income targets.

You will report directly to the Director of Supporter Marketing, and work closely with the
Database team on a range of activities.

You will have excellent customer service skills and previous experience in a similar role. You
will be well organised with meticulous attention to detail and excellent communication skills.
In return, the role offers the opportunity to work within a friendly and lively team that is
part of a ground-breaking and entrepreneurial organisation at the forefront of global
conservation. In addition, we offer a generous pension contribution, attractive annual leave
allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few
minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the
central market and shopping centre, and a host of cafés and restaurants

This role is not eligible for sponsorship for a Skilled Worker Visa.

The closing date for applications is 6 October 2024. Interviews are likely to take place during
the week commencing 10 October 2024.