Support Manager

Job title:

Support Manager

Company:

Wolt

Job description

Are you an experienced Customer Support Leader with exceptional management skills? Does leading a team of world class Support Team Leads within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!Role backgroundAs a Support Manager at Wolt, you will lead a team of 5-6 Team Leads, each leading up to 25 associates, and drive the high-quality standard of service we provide to our customers and partners nationwide. With their excellent management skills, our Customer Support Team Leads ensure that our +300 Support Associates are running the operations between customers, restaurant partners, and courier partners smoothly – and you will be their guide, their coach, their cheerleader, and the one always helping them – and us – to raise the bar.What you’ll be doing

• Guide and train the Support Team Leads in order to improve the Associates performance, personal development and well being.
• Implement new work procedures and features and collect feedback
• Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements – get your spreadsheet skills ready, there will be plenty of number crunching to do here!
• Work together with our other Support Managers and Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.

Our humble expectations

• You enjoy leading and growing a team, and do your best to make sure your team always understands the purpose of why they should provide the best possible service.
• You’re tech-savvy and enjoy learning and teaching others how to use our Customer Support tools.
• You are able to translate data into actions and make the leads understand how they are progressing according to the KPI’s.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You have strong leadership skills and know-how to motivate your team
• You are fluent in Danish and English.

Expected salary

Location

København

Job date

Thu, 08 Aug 2024 03:14:37 GMT

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