Support Engineer

Job title:

Support Engineer

Company:

Chift

Job description

We created Chift two years ago and we want to be the European leader of financial software integrations by 2027 🚀 It’s an amazing opportunity to be part of the early builders of an ambitious and fast-growing start-up.You will be working closely with the founding team and your actions will have a direct impact on the company and the product used by our clients. Depending on your skills and the strategy, we will prioritize the many projects you will be working on.Vos missionsAs support engineer, you will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems. You will be mostly in contact with the tech team of our clients.Here is an overview (not exhaustive) of your responsibilities:

• Support of our customers & 2nd line support for end-users
• Helping new customers to onboard smoothly
• Handle tickets related to issue with our applications: sync issues, api issues,
• Troubleshooting
• Improve our processes & procedures related to support
• Documentation of problems & solutions, helping to build the perfect self-service portal for customers.

Vos compétences

• Graduated in Computer Science or Self-taught.
• Startup experience is a plus but not a must.
• Good problem solving, organizational and listening skill
• Be communicative and like customer contact
• Thirst for knowledge; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.
• Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration.
• Having an ownership and “doer” spirit: the small size of the team will allow you to take the lead on different subjects.
• Language:

• French or Dutch native
• English

Avantages

• Full availability of our CTO & CCO to support and coach you.
• Experience in a young, rapidly growing tech startup 🚀 and a great atmosphere 🍻.
• Flexible work schedule and a mix of office/remote work.
• Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days 🏝, etc.).
• Possibility of accessing equity in the next funding round 🚀.
• A good atmosphere in a startup means: aperitifs, lunches, and activities to celebrate each important milestone together.

You see yourself in the description above ? Join us !It is an amazing opportunity to be part of the early builders of a Belgian success story !The recruitment process works so: * Informal call with Alexandre, the founder associate. Pure culture fit.

• First call with Henry, the CTO. Culture fit and check about your technical background.
• Technical case with Henry, the CTO. To assess your technical skills.
• Meeting with the two other co-founders, Gauthier and Matthieu.

ChiftAt Chift, we help SaaS companies to build integrations at scale.We offer unified API’s to software companies. It’s like a multi-plug : with one single integration, SaaS access a world of connecting opportunities and add connectors in one click instead of waiting weeks of development.We focus on Financial & Accounting integrations in Europe with Accounting, Invoicing, POS and Ecommerce.By being integrated with the right tools, software companies allow their clients to streamline their operations like never before.

Expected salary

Location

Bruxelles

Job date

Fri, 20 Sep 2024 22:14:10 GMT

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