Support Analyst First Line with French + Engish

Job title:

Support Analyst First Line with French + Engish

Company:

Crit Interim Espana ETT

Job description

Responsibilities

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

• Identify, evaluate and prioritize customer problems and complaints.

• Analyze customer problems and formulate plans of resolution.

• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

• Evaluate new services, processes and technologies introduced at the helpdesk.

• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

• Work with departmental staff to promote, develop, and maintain strong customer service values.

• Escalate unresolved issues to support leads, designated (Client) service group.

Job Requirements

• Mandatory languages: French

• Basic PC Skills

Good communication skillsAvailability to work in shifts: 7×24 (40 hours per week – 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development:, Results Focused, InitiativeCustomer-oriented

• Experience: No specific experience is required (initial training)

Expected salary

Location

Santa Cruz De Tenerife, Islas Canarias

Job date

Sat, 05 Apr 2025 03:11:45 GMT

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