Crit Interim Espana ETT
Job title:
Support Analyst First Line with French + Engish
Company:
Crit Interim Espana ETT
Job description
Responsibilities
- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.
Job Requirements
- Mandatory languages: French
- Basic PC Skills
Good communication skillsAvailability to work in shifts: 7×24 (40 hours per week – 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development:, Results Focused, InitiativeCustomer-oriented
- Experience: No specific experience is required (initial training)
Expected salary
Location
Santa Cruz De Tenerife, Islas Canarias
Job date
Sat, 29 Mar 2025 23:30:20 GMT
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