Support Analyst First Line (French-English)

Job title:

Support Analyst First Line (French-English)

Company:

Job description

Descripción :Responsibilities

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Requisitos mínimos :

• Mandatory languages: French and proficient English
• Workplace: Presential in business hours at Tenerife – Hybrid with remote working till 75% will be evaluated past 6 months depend business requirements and individual performance-
• Basic PC Skills
• Good communication skills
• Availability to work in shifts: 7×24 (40 hours per week – 5 days per week)
• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
• Basic understanding of the principles, theories, and practices of group dynamics and/or team development
• Basic Business Development:, Results Focused, Initiative
• Customer-oriented
• Experience: No specific experience is required (initial training)

Expected salary

Location

Santa Cruz De Tenerife, Islas Canarias

Job date

Tue, 22 Oct 2024 22:29:02 GMT

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