Student Services Adviser

Job title:

Student Services Adviser

Company:

Derby College Group

Job description

Proposed Interview Date: Friday 26 th AprilOptimistic – Inclusive – Healthy – Innovative – CollaborativeDerby College Group (DCG) supports c13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.The RoleThe Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you’ll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You will be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.For a full description of the role, please click the job description link below. If you would like to visit our campuses and meet the team before applying, please reach out to us at .About youTo excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data Protection and GDPR compliance and have your NVQ level 3 in Advice and Guidance or be willing to work towards this with support from us.The Benefits

• 20 days holiday plus 8 bank holidays and 6 closure days where these occur
• Membership of the Local Government Pension Scheme with a 20.5% employer contribution
• Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
• TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
• Discounts on East Midlands Railway Annual Season Tickets
• Microsoft Office for FREE with 1TB of OneDrive cloud storage
• Discount on treatments at SENSI our onsite salon at the Roundhouse
• Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
• Continuous development and progression opportunities
• Free eye tests with Specsavers
• Employee Assistance Programme
• Cycle to Work Scheme

If you have any questions about the recruitment process, reasonable adjustments, or about the role, please contact us at .Diversity, Inclusion and BelongingWe are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.Safeguarding statementDCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.Recruitment Agencies – We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.

Expected salary

£22438 per year

Location

Derby

Job date

Thu, 11 Apr 2024 03:47:31 GMT

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