Student Information Officer

Job title:

Student Information Officer

Company:

The University of Law

Job description

Working Hours: 35 hours per week, 10:00 – 18:00Location: London Bloomsbury CampusAs our student numbers increase and we continue to diversify our programmes and portfolio, we are looking for high-calibre people to join our Student Information team as a Student Information Officer.Working as part of the Student Information team providing exceptional customer service to students and staff across all programmes, you will act as first point of contact, providing general information on a range of non-academic queries and supporting the team to ensure that students have a positive experience whilst at the University.The Student Information team also assists students in accessing specialist advice and support from other ULaw services including assessments, welfare, disability support and inclusion, employability, and study skills. You will be required to promote and sustain a constructive, supportive, and friendly working relationship with all clients, visitors, and staff, whilst contributing to the delivery of a professional front of house service to students, visitors, and staff.This is a fantastic opportunity to enter a well-established and respected department. As Student Information Officer, you will be supporting the daily operational services at the London Bloomsbury campus. This is a diverse and interesting role, with varying responsibilities including answering student queries, working on projects to support the all-important student experience, working with large volumes of data, and organizing student events on campus.We are looking for an excellent and confident communicator, with relevant experience in high-quality customer service. We are looking for an experienced team player with a polite, helpful and positive attitude.Please note that this is a fully campus-based role and there is no option for hybrid working.As a Student Information Officer, you will:

• Act as the first point of contact on campus for all face-to-face enquiries from students, staff, or members of the public, providing information and support to ensure that all queries are resolved and responded to through our communication channels, including phone and email.
• Work in collaboration with wider operational teams, e.g. Student Immigration and Compliance, Employability, Library Services, Facilities, Timetabling and IT to ensure that first class service is provided to all customers.
• Play a key role in planning and coordinating an engaging programme of campus events, liaising with other departments as needed, e.g. timetabling, catering etc.
• Prepare campus related communication to students in accordance with published guidelines using the most appropriate communication channel.
• Contribute to the planning and delivery of induction and enrolment activities, as well as leading and supporting the delivery of events for students.

We are looking for people who are/have:

• Relevant experience in the provision of high-quality customer service, preferably within another Higher Education Institution
• Experience of working with complex processes and queries whilst working in a busy office environment.
• Experience of providing information, advice, and guidance to individuals via telephone, email and face-to-face.
• Experience using different IT systems to a high standard, particularly Microsoft Office packages.
• Experience working with a wider team, whilst competently managing multiple deadlines and workstreams.

BenefitsOn top of a competitive salary, we provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes:

• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Training and Qualifications (including Course Sponsorship/Fee Discount)
• Season Ticket Loans and Student Discounts

At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students.Our ApproachWe are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.We’re also committed to providing adjustments to those who may require support with the recruitment process – please contact the ULaw Talent Acquisition Team .Please note: For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link . Please note we are not a licenced sponsor.Some posts within the University are subject to a DBS check – you will be notified of this during the application process.

Expected salary

£27000 per year

Location

London

Job date

Sun, 07 Apr 2024 03:06:12 GMT

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