Strategic Implementation Coordinator

Hi there! Thanks for stopping by ????

Are you looking for a new opportunity or just exploring the market? You might be in the right place!

We’re seeking a Strategic Implementation Coordinator to join our Customer Implementation team in London.

In this key role, you’ll orchestrate strategic account implementations, ensuring seamless collaboration between sales, customers, and operations.

What You’ll Be Doing:

• Project Management: Lead our project management process, assigning new projects to consultants and following internal procedures.
• Gatekeeper Excellence: Bridge Sales and Implementation, aligning projects with premium packages and assisting the Sales team to secure key deals.
• Documentation & Compliance: Ensure projects are documented, compliant, and feasible within timelines.
• Implementation Tracking: Monitor key implementations and rollouts, resolving blockers and providing status visibility.
• Customer Journey Advocate: Enhance customer journeys, promote our product, and expand our base through exceptional service.
• Innovation & Improvement: Drive projects to innovate and refine internal processes, ensuring a top-notch team experience and success.

What You’ll Bring:

• In-depth knowledge of the hospitality industry
• Expertise in managing multiple implementation projects for high-end customers
• Highly organized, self-motivated, and eager to learn
• Excellent communication and presentation skills
• Strong attention to detail and focus on customer experience
• Soft skills in communication, training, and management

Even Better If You Have

• A passion for technology
• Technical or hardware installation/support skills
• Networking knowledge
• Experience in POS, SaaS, networking, and/or software

We believe you’re more than your CV. Unsure if you fit? Hit ‘Apply’ and give it a try!

Apply now and make a difference with us!

What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Flexible Paid Time Off – providing you the freedom to take time off however you like
• Private Medical Insurance and cash health plan for optical, dental and more.
• Health & Wellness Credit- expense up to 400 GBP per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the LifeWorks and Modern Health Apps- whether it is meditation, coaching or counseling you need – each employee gets access to this platform
• People Experience – Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit – if you travel by public transport to our London
• A variety of drinks & snacks in our offices in London

#Operations #Projectmanagement #Sales administration

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Read Full Description