Stores Customer Experience Trainer (6 months FTC)

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK’s number one choice for homewares because we make home life lovelier for our customers. And the caring and encouraging culture we’ve created makes this a place you’ll feel right at home too.

We are the UK’s Number One homewares retailer offering c85,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.

We are determined in our plans to increase further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we progress.

Department Overview:

The Store Experience team are responsible for the instore experience for the customer; from store format, store POS, new stores and refits to service and our Pausa cafes.

The role of store experience is to connect customers to products and make them feel good about it in the process. The Service team within that is a collaborative team that acts as a conduit between multiple functions, bringing our brand and our product to life with our colleagues in front of our customers. There are always exciting initiatives and projects underway, with endless opportunities to improve the quality of the experience our customers receive in store.

Our focus is on how we retain the magic of Dunelm through our people and bring to the forefront what our customers are telling us. By viewing our business through the eyes of our customers, we strive to always make things simpler for our colleagues so that they are able to focus on giving great customer experiences.

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