Storage Engineer

Concept Resourcing

Manchester (M15) – Lancashire, North West, United Kingdom
£55000 – £65000 per annum + Benefits
Main Industry:
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Other Industries & Skills: 
Helpdesk, Technical support
Concept Resourcing
Job ID:
Posted On: 
05 January 2024

3rd Line Storage NetApp Engineer – Remote
GBP55-65k + on-call + benefits

I’m looking for a 3rd line engineer that specialises in NetApp Storage technologies for a major client based in Peterborough.

The role will respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

Key Duties

* Provide a point of technical escalation and expertise – 3rd level
* Provide technical assistance to on-going projects when required.
* Assist in maintaining uptime of storage infrastructure and customer solutions
* Ensure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas.
* There may be a requirement to provide support as part of the 24×7 out of hour’s rota
* Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours.

Technical Requirements

* At least 5 years’ experience in a similar SLA driven support role
* Extensive experience of working on Enterprise level environments
* Advanced Microsoft Server operating system knowledge.
* Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification V3
* Proven Customer service skills
* In depth experience with NetApp 7 Mode, Cluster Mode and E Series experience
* Excellent NetApp Performance & Analytical skills
* SnapManager Technologies
* VMware 5.5 / 6.0 knowledge or Hyper

Looking to move ASAP so please send me your latest CV and I will call you to discuss further.

NetApp- Storage – Infrastructure – Third Line – 3rd Line – Support- VMWare- Hyper-V- Server- Network-

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