Stefanini NV – Onsite IT Technician (2nd Level) – Louvain-la-Neuve

Job title:

Stefanini NV – Onsite IT Technician (2nd Level) – Louvain-la-Neuve

Company:

Stefanini

Job description

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress.Be part of our client’s IT Technical support team, serving Belgium offices and plants either on-site or remotely, with Louvain La Neuve being the primary location. We provide technical support and training to PC and PC network users. Known for our versatility across the technical spectrum, we use Hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server Hardware, operating systems, software and related-IT sanctioned peripherals.Job responsibilities

• Keep the administration files up to date (maintaining detailed documentation and the inventory), be the guardian of firm standard setup for workplaces, printers, telephone system and associated equipment, mobile phones; installing, setting up and providing support and troubleshooting assistance, when required, to all firm personnel regarding IT related issues;
• Act as focal point of contact for on-site and remote support for the offices/plants people. He will liaise with his local IT colleagues in relation to alerting with regards to problems experienced by users and with systems generally.
• Be in charge of solving a wide panel of requests, from Hardware to Office 365, business specific applications, as well as Mobile devices related queries.
• Major focus on the organization and the follow-up of the client support activities and of the client satisfaction in this domain.
• Responsible for creating and follow-up incidents and demands tickets in the ITSM system, maintaining complete ownership of incidents through escalation and until complete resolution.
• Create know-how documentation on our client’s specific systems, set-up and applications and prepare recommendations to continuously match business needs as well as on project-oriented tasks.

Job requirements

• Good working knowledge of standard PC operating systems (Windows 10) and the Microsoft Office applications, between others, Office 365, SharePoint, Skype for Business and MS Teams.
• Understand major telecommunication and office automation systems and follow standards in cabling and structuring workplaces.
• Very good written and verbal communication skills are essential, over the telephone and face-to-face due to interactions with our internal customers and with other staff or international IT members both in English and in French.
• Superior Customer Service attitude, analytical and problem-solving skills, self-organized and pragmatic approach are mandatory.
• Flexibility to travel, if required, for short missions in the other offices of the company, mainly in Belgium.
• 3 or more years of IT technical support experience, preferably in a similar working environment.
• Office and Industrial IT experience and a technical degree required, accreditation or documented technical training is a plus.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What’s next
It”s best to apply today, because job postings can be taken down and we wouldn”t want you to miss this opportunity. In case you need further information, just send us a message and we”ll be happy to assist!Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, come over for coffee and a talk on your future career with us! Learn more about us on our website and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

Expected salary

Location

Louvain-la-Neuve, Brabant Wallon

Job date

Sat, 27 Jul 2024 07:57:49 GMT

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