Station Manager (BRU) in BRUSSELS, Belgium

Station Manager (BRU)

Belgium, Brussels

Airport Customer Service

01-Sep-2023

Ref #: 22518

LinkedIn Tag: #LI-BM4

How you’ll help us Keep Climbing (overview & key responsibilities)

The Station Manager – Brussels ensures a smooth, safe, and secure operation. Ensures distinctive customer experience is delivered to Delta customers. Reviews all processes in place and adjust as needed to ensure of smooth implementation to raise customer experience. Develops operating plan for the station and identifies if capital plan needed. Accountable for all internal and external regulatory matters. Serves as liaison for Delta initiatives across all divisions. Responsible for ensuring that station goals are met or exceeded. Models Delta’s vision and values. Owns overall leadership of the station Promotes team building through motivational and directional coaching. Maintains and improves methods of communication. Facilitates the implementation and acceptance of change in the workplace. Should be able to build effective business partnerships with Delta’s outside contractors/business partners. Is highly involved in developing a strong partnership with JV partners and ensuring respective teams are meeting on a regular basis to review travel ribbon processes for JV customers and find solutions to possible roadblocks. Ensures compliance with local labor laws as it applies to employees and the requirement to implement them. Effectively interacts with and utilizes the services of numerous support departments in Delta’s regional department and the HDQ. Also interacts with local authorities related to international requirements. Review and approve all invoices related to the operation. Develops both strategic and tactical plans that create a safety conscious environment that results in employee safety and well-being.

In addition, this leader will elevate and give strength to the role with a more strategic on top of tactical approach, increasing the partnership level with Air France and KLM and finding new ways to enhance the customer experience. The leader will need to be able to develop the team towards their role and lead the OSMs to take that extra step in giving projects to the frontline team and follow through.

Finally, Brussels is a large and complex operation, which requires an expanded scope and wider responsibility. All these functions are under the responsibility of the station manager and are not limited to those items expressed in this job summary.

What you need to succeed (minimum qualifications)

• Must be performing satisfactorily in present position.

• Have working knowledge of all Delta computer systems, including Microsoft Office.

• Exhibit strong organizational skills.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Set high standards of performance for self and others and must be able to guide others in adhering to these standards.

• Be willing to work long hours as needed.

• Be able to travel as necessary.

• Ability to make quick, prudent decisions.

• Ability to identify, evaluate and refine functional results to improve the customer experience.

• Multi-task orientated.

• Flexibility and personal stamina are required to sustain long working hours in a constantly changing environment.

What will give you a competitive edge (preferred qualifications)

Prefer four-year college degree in business management or related fields or equivalent experience, with a minimum five years’ experience in leadership positions.

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