Sr UX Researcher (m/f/x)

Your role at Dynatrace

Do you believe UX research is central to designing great experiences? Are you convinced that successful product strategy starts with understanding users? Do you thrive in environments where open communication and tackling complexity together are core values?

We’re looking for a third UX Researcher to join our growing Design Foundations team and help drive strategic programs by deeply understanding our users, their journeys, and the competitive landscape.

As an experienced UX Researcher, you’ll be part of a global practice of 60+ design and experience practitioners across R&D labs in Austria, Poland, Spain, and the United States, and be embedded in the Design Foundations team, which is a part of our Strategic Product Communications (SPC) department.

Your role

• Lead and collaborate on end-to-end UX research studies that inform strategic experience direction.
• Translate insights into opportunities, hypotheses, and requirements that shape our product strategy.
• Partner closely with design teams, product managers, engineers, and customer-facing teams to embed research into decision-making.
• Apply a range of methodologies – interviews, competitive analysis, surveys, data synthesis – for generative, causal, and descriptive research.
• Share findings in compelling, actionable ways across diverse audiences.

What will help you succeed

Required

• Strong familiarity with UX design processes and product development lifecycles.
• Proven experience (5+ years) conducting UX research for software products
• Track record of succesfully employing qualitative research methods to affect product decisions and strategy
• High drive, adaptability, and ability to navigate ambiguity and competing priorities.
• Comfortable leading workshops, presenting in English, and influencing cross-functional teams.
• Experience with B2B enterprise software and working in lean, agile environments.
• Strong collaboration skills, and ability to connect with people from across the globe.

Optional

• Experience with quantitative methods, in particular working with and drawing insights from larger data sets.
• Experience advancing the research maturity within an organization.
• Experience coaching colleagues in different fields to conduct research.

When applying, please share a link to your online portfolio featuring one or two complex UX research projects that closely align with Dynatrace’s product landscape. We’re looking for examples that demonstrate your experience with enterprise-level digital software – particularly B2B, SaaS, or desktop applications. Please refrain from including mobile or B2C projects.

Your portfolio should clearly communicate the business challenges or user needs you addressed, the role you played, and the research strategies and processes you used to uncover insights and guide product decisions. We’re especially interested in how you navigated complexity, collaborated across teams, and contributed to meaningful outcomes.

Please kindly apply with both your resume and portfolio in English

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We would highly appreciate a cover letter.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 60,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

About Dynatrace

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We’re an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We’re fueled by the diversity of our talented employees.

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