Sr.Client Data Delivery Specialist

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content – wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Senior Client Data Delivery Specialist is responsible for overseeing and managing all aspects of the Arianna data system, ensuring its optimal performance, reliability and effectiveness. This role requires a deep understanding of the Arianna system and its various components.

Key responsibilities include:

1. Complex Centralized Installations: Managing and executing complex installations of Ariana on Citrix servers, ensuring proper setup. Please note that this is not the only kind of possible installation; there can also be local installations on clients’ PCs but local installations are managed by CX.
2. Configuration Changes: To meet evolving business needs and client requirements, implementing and overseeing configuration changes, such as adding/removing channels, new data attributes, program typologies, new special initiatives to be mapped, new demographics.
3. Data Management:
   • Upload/Conversion/Ingestion: Overseeing the process of uploading, converting and ingesting external (like post logs) and internal data (like TEL and RF files) into the Arianna system.
   • Quality Check: Conducting thorough data quality checks to ensure accuracy and integrity of information within the system.
   • Distribution: Managing the distribution of data to appropriate stakeholders and systems.
4. Reporting:
   • Report Preparation: Creating and managing various reports as required by clients or internal teams.
   • Custom Data Extraction: Performing and automating custom data extractions to meet specific client or business needs.
   • Automated Reports Maintenance: Ensuring all automated reports are functioning correctly and updating them as necessary.
5. Server Ownership and Maintenance: Owning servers and overseeing regular server maintenance tasks to ensure optimal system performance and reliability.
6. Client Support: Providing technical support to clients, addressing questions and managing license-related issues. This task is performed in Italian.
7. Issue Management: Identifying, replicating and escalating issues as necessary, working with relevant teams to resolve problems efficiently.
8. User Acceptance Testing (UAT): Conducting and overseeing UAT, new data sets and other system Arianna updates.
9. System Oversight: Monitoring overall system health, performance and security.

Qualifications

This role requires a strong technical background, excellent problem-solving skills, attention to detail and the ability to manage complex systems effectively. The Arianna Systems specialist should also possess good communication skills to interact with clients, team members and stakeholders at various levels.

Key Skills :

1. Microsoft Excel macros to manage the channel configuration file only, UltraEdit scripting to apply changes to existing configuration files.

2. MS-DOS Scripting Proficiency to automate process, XML proficiency, HTML proficiency to publish documents via web, Python to check and publish data.

3. Excellent Italian and English language skills are mandatory for this role.

The candidate must be based in Italy, close to Milan.

Additional Information

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