Specialist, Technical Assistance Centre

Colt Technology Services

Barcelona, Catalonia, Spain
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Colt Technology Services
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Posted On: 
09 February 2023

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Specialist, Technical Assistance Centre

Job Location:   Spain // Portugal

Function:          Operations & Engineering


Role purpose and key accountabilities:

-Level 3 Network Engineer to work within a highly experienced team with full responsibility for all network assets of COLT.
-Undertake administration, configuration, support, design and documentation of network with Cisco , Juniper routers, Nexus and catalyst switches  and firewalls
-3rd level support and implementation of networks and also access control of the networks.
-Provides 3rd level technical assistance for assigned networks and internal Level 2 Colt Operations teams.
-Experience working with fairly large sized Service provider core and metro networks.
-Network design authority for all bespoke solutions.
-Technical representative for new technology introductions and new service introductions.
-Control the deployment of all major technical network enhancements.
-To work with network engineering on the testing of new software/hardware before deployment.
-Control the interface and relationship with technology vendors
-Control network access and security
-Control Network Optimisation.
-Operational Engineering

Role Specific Requirements:
Skills & Experience:

-Typically has previous experience at 3rd level support level or above within a major IT vendor or Blue Chip company
-Expert level Technical knowledge of Cisco and Juniper based MPLS-VPN core network design.
-Expert level knowledge in to IP protocols ISIS, BGP, MPLS, Segment routing etc.
-Knowledge on MPLS L2VPN technologies especially Cisco based Ethernet Technologies
-Expert level understanding of Ethernet protocols and service topologies used in Colt Ethernet service portfolio like P2P, H&S, EPN, DCA services.
-Expert level understanding of Ethernet technologies and protocols.
-Expert level knowledge in Routing and Switching protocols.
-Hands on experience with Cisco IOS XR based Service provider class and Metro Ethernet routers.
-Knowledge and expertise in Segment routing based  SP core networks is a Plus.
-Cisco experience in Routing Switching and Service provider technologies.
-Knowledge of and experience using packet capture tools
-Good working knowledge of VPN Technologies
-Proven experience of working in a distributed, multiple technology environment
-Excellent communication and Relational skills
-Has a logical/methodical approach to fault finding.
-Quickly assesses priorities and confidently suggests appropriate business decisions
-Controls complex technical situations in a serene and professional manner
-The ability to write clear and concise technical documents.
-The ability to deliver technical training.
-Project management skills.
-Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation
-Ability to work well under pressure and meet tight deadlines
-Personal focus on continuous improvement and innovation
-Proactive in responding to customer needs and requirements
-The ability to tie at management level and grasp the commercial impact on decisions.
-Minimum of 10 to 12 years of experience out of which last 2-3 years in a similar role.


-Educated to undergraduate level in Engineering
-Juniper certified to JNCIE is preferred but not essential
-CCIP/CCNP or CCIE qualification désirable
-Other certifications welcome
-Ability to assimilate complex material and tie effectively to others regardless of their technical knowledge
-Effective under pressure of time and breadth of responsibility
-Quality and delivery focused
-Effective team player who leads by example
-Ability to take ownership and demonstrate confidence
-Ability to tie effectively, emphasising both written and oral presentation skills
-Logical approach to fault finding and troubleshooting
-Ability to control and co-ordinate complex technical situations in a serene and professional manner
-Good Customer Facing Skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
-Customer Focused and good communication with all required parties, including Internal/external network partners and customers

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

-Relaxed dress code
-Two days annually to spend on volunteering opportunities
-39 hours working week and additional days off as per Colt own collective bargaining agreement
-Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
-Lunch vouchers or childcare vouchers
-Access to a virtual business school for on-going learning
-Business mentoring
-International environment with employees from more than 35 different nationalities

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To apply for this job please visit es.tiptopjob.com.

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