Specialist Customer Services

Location:

Istanbul – Turkey

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

131348965

Posted On: 

22 November 2024

Purpose:

To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share

Key Responsibilities:

-To act in line with  overall strategy for the Customer Service organization parallel  to the global strategy, aiming for maximum customer satisfaction
-To insert key-accounts pre-orders in the system, if needed
-To insert clearance orders in the system
-To process and send out the orders confirmations
-To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities
-To collect reactively re-orders for customers
-To ensure proper administration, documentation and financial reconciliation of the customer base
-To interact with Operations and Finance to ensure best service level to customers
-To prepare necessary reports related with customer service
-To measure progress on own KPIs
-To attend telephone calls and reply e-mails / letters from customers and Sales team e.g. information request, OBM, cancellations
-Be the main stakeholder in customer invoice process. Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.
 

Requisite Education and Experience:

-University degree in related fields
-Focus on Sales / Supply Chain / Finance / Accounting
-Minimum 1 or 2  years of customer service experience within large sales organisations

in the FMCG industry, ideally Sporting Goods or Fashion management
-Exposure: Sports
-Strong interpersonal skills (e.g. communication)
-Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
-Good level Commercial and business acumen knowledge
-Fluent in written and spoken local language is a must
-Good command in English
 

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