Specialist Customer Care in Segrate(Milano), Italy

Specialist Customer Care

Segrate, Italy

Hybrid

The Specialist Customer Care plays a key role in supporting the Account Manager in managing customers and often acts as the first contact for the customer in case of information and problems related to order management. It also interfaces with the internal functions that are involved in the process of production, administration and delivery of the goods. Actively promotes digital transformation.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

• Manage communication with customers

• Process orders and monitor order flow

• Cooperate with other department locally and abroad, to deliver exceptional customer experience

• Promote improvements and digital trasformation

• Handle complaints

• Ensure application of pricing strategies

We bring

• Empowerment to make meaningful contributions while upholding ethical standards

• Opportunities for growth and advancement for those who embrace innovation and take initiative.

• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.

• Dedication to creating better futures for customers, communities, people, and the planet.

• Responsibility and accountability in living company values and driving sustainable solutions.

• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

• A curious approach to problem-solving, fueling innovation by seeking new solutions and perspectives.

• A focus on impact, driving innovation and positive change through your creativity and expertise.

• A sense of ownership, delivering results that matter and contribute significantly to our success.

• Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes.

• A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership.

• A commitment to teamwork, fostering collaboration and respecting diverse perspectives.

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.