Specialist Account Operations

Location:

Amsterdam – Nederland, Netherlands

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

132571316

Posted On:

23 December 2025

Purpose & Overall Relevance for the Organization:

To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.

Key Responsibilities:

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-Build and maintain strong relationships with our internal and external partners
-Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order entry through to invoice
-Produce, analyse, and interpret data and reports in line with business requirements and external customer expectations
-Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
-Work with supply chain to ensure specific customer requirements are met
-Maximise additional business opportunities by working with sales managers and customers
-Follow agreed procedures and standards for your account base in line with portfolio assignment, ensuring all documentation is maintained for all new and existing processes
-Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
-Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
-Provide your sales team with information required to support account management
-Support the implementation of key business initiatives and provide feedback for further development
-Help to induct new starters to the team also supporting your team and the wider team with system and process queries
-Collaborate with your sales contact to ensure you are up to date with key product and account campaigns
-Keep up to date with all business initiatives and updates in line with e-learning
 

Key Relationships:

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-Sales
-Customers
-Demand Planning
-Wider customer service team
-Supply chain teams (local and European)
-European and local DC
-Finance
-External – 3rd Parties
-CTC – IT
 

Requisite Knowledge, Skills and Abilities
:

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-A strong Customer Service focus
-A high level of problem-solving ability
-Highly developed organisational and time management skills
-Superior attention to detail and accuracy
-Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
-Ability to contribute to a team environment where performance is measured
-Experience in working under pressure to meet deadlines and conflicting priorities
-Strong Microsoft Office skills are essential and experience using SAP is desirable
-A flexible and mature approach is imperative
 

Requisite Competencies:

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-Communication
-Detail orientation
-Problem solving
-Collaboration Initiative
 

Requisite Education and Experience / Minimum Qualifications:

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-Commercial degree or equivalent
-At least 1 year experience in a role involving direct interaction with external or internal customers

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