Solution Area Specialist

The ABS team is expanding—and we’re looking for a passionate, customer-obsessed Sales Specialist to help us lead the next wave of AI transformation. At the heart of our mission is Copilot, Microsoft’s flagship GenAI solution that is redefining how organisations work, collaborate, and innovate.

As an ABS Sales Specialist, you’ll be at the forefront of helping customers unlock the power of Copilot—from Microsoft 365 to custom-built agents—by aligning their business needs with cutting-edge AI capabilities.

If you’re excited about AI, passionate about customer success, and ready to be part of a high-performing team driving Microsoft’s most strategic offering—we want to hear from you.

Engages in conversations with customers to introduce how Copilot could enable digital transformation areas that is aligned with the customer’s industry. Initiates conversations with customers on digital transformation in a solution area, in collaboration with partners and services.

Shares learning on digital transformation through seminars, workshops, webinars, and direct engagement.

• Collaborates with team members to discover new opportunities. Drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., Marketing). Collaborates with account teams, partners, or services to track and qualify new opportunities. Collaborates with other teams (e.g., account teams) and services to build pipeline. Interfaces with customers and builds relationships via social selling. Applies Microsoft’s sales process (MSP) to determine the quality of the opportunity and whether to proceed.
• Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, Global Black Belts. For licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners.
• Identifies customer business needs and technical readiness. Collaborates with internal teams, partners, and services to propose prioritized solutions that align with customers’ needs. Leverages the value propositions to communicate business impact of proposed solutions. Listens to customers to understand business outcomes.
• Develops an understanding of external stakeholders’ mapping, including who the decision makers and influencers are. Participates with account teams (e.g., Account Executives) in communication with business or subject matter decision makers at the customer’s/partner’s business.
• Implements strategies to help accelerate the closing of deals in collaboration with other team members. Implements close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Scaling and Collaboration

• Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell and up-sell products, solutions, and services. Identifies new partners by researching and discussing with partners on customer scenarios. Develops joint proposal with partners. Implements partner strategies to scale the business.
• Applies the orchestration model to leverage relationships with stakeholders and partners (e.g., Enterprise Operating Unit).

Technical Expertise

• Extends relationships with peers and senior team members across solution areas. Creates connections at technical community events.
• Initiates conversations with prospective customers/partners at events to expand external network. Acts as a subject matter expert in one or more solution area(s).*
• Researches competitor products, solutions, and/or services and collaborates with the ‘compete’ global black belts (GBB) to implement strategies to position Microsoft against competitors in customer communication.

Sales Excellence

• Collaborates with partners and resources and learns about customer business. Supports senior team members to explore business and emerging opportunities.
• Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and execute plans to maintain and continue to build on it, and to identify and understand the drivers of dissatisfaction, determine the root cause of problems, and establish recovery action plan to improve clients’ overall experience. Shares feedback with account teams.
• Collaborates with extended sales team, partners, and marketing to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business.
• Manages the pipeline of the assigned territory. Conducts forecasting for assigned accounts and develops a portfolio and territory plan with guidance.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industr

Required/Minimum Qualifications

• 3+ years technology-related sales or account management experience

o OR Bachelor’s Degree in Information Technology, or related field AND 2+ years technology-related sales or account management experience.

Additional or Preferred Qualifications

2+ years solution or services sales experience.

Bachelor’s Degree in Information Technology, or related field AND 3+ years technology-related sales or account management work experience.

• 2+ years solution or services sales experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

For Austria Only: The salary for this role is starting from EURO 72,000 depending on experience per annum depending on experience.

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