SMB Customer Advocate – EMEA in Belgium

SMB Customer Advocate – EMEA

Remote, EMEA

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform (https://about.gitlab.com/solutions/devops-platform) , used by more than 100,000 organizations. Our mission (https://about.gitlab.com/company/mission) is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations (https://about.gitlab.com/handbook/using-gitlab-at-gitlab) on our product and staying aligned with our values (https://about.gitlab.com/handbook/values) . Learn more about Life at GitLab (https://vimeo.com/gitlab/gettoknowgitlab) .

Responsibilities

• Engage remotely with a high volume of our small business prospects & customers during their pre-sales, sales & post-sales experience; this team is their primary GitLab resource

• Work through a shared prospect & customer queue, leveraging different technologies to deliver the best customer experience

• Resolve incoming prospect & customer needs and queries, and proactively reach out to customers showing key signals related to growth, adoption or contraction

• Build strong understanding of customers’ business needs, organizational goals and GitLab utilization to assist them in achieving them and make recommendations at each stage of the lifecycle – onboarding, adoption, renewal and expansion

• Provide technical and solution guidance:

• Answer customer inquiries, conduct product demonstrations, and explain the capabilities and benefits of GitLab

• Provide insights with respect to the availability and applicability of new features in GitLab as relevant

• Provide positive customer interactions. Collaborate with individuals within customer environments, understand their needs, and assist them in becoming advocates for GitLab

• Customer feedback: Effectively communicate customer feedback, requirements, and challenges to relevant teams (including Product Development, Sales, and Marketing) to drive continuous improvement

• Market knowledge: Maintain a foundational understanding of technologies related to GitLab’s market focus

• Training & Certifications: Acquire industry standard certifications to build up credibility as an advocate and a technical expert

Requirements

• You share our values, and work in accordance with those values

• Demonstrated progressive experience in sales, technical consulting, customer success, marketing, or customer service in the field of information technology

• An understanding of B2B software, Open Source software, and the developer product space is preferred

• Experience with CRM, sales intelligence and email automation software is highly preferred

• Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management

• Be ready to learn how to use GitLab and Git

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement

• Focuses on continuously improving your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others

• Ability to travel if needed and comply with the company’s travel policy

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision (https://about.gitlab.com/company/strategy/) : everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value (https://about.gitlab.com/handbook/values/) results, transparency, sharing, freedom, efficiency, self-learning (https://about.gitlab.com/company/culture/all-remote/self-service/#how-self-learning-leads-to-success-in-your-role) , frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer (https://about.gitlab.com/company/) to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission (https://about.gitlab.com/company/mission/) : Everyone can contribute

2. Results (https://about.gitlab.com/handbook/values/#results) : Fast growth (https://about.gitlab.com/why-gitlab/) , ambitious vision (https://about.gitlab.com/direction/#vision)

3. Flexible Work Hours (https://about.gitlab.com/company/culture/all-remote/people/#those-who-value-flexibility-and-autonomy) : Plan your day so you are there for other people & have time for personal interests

4. Transparency (https://about.gitlab.com/handbook/values/#transparency) : Over 2,000 webpages in GitLab handbook (https://about.gitlab.com/handbook/about/#count-handbook-pages) , GitLab Unfiltered (https://www.youtube.com/gitlab-unfiltered) YouTube channel

5. Iteration (https://about.gitlab.com/handbook/values/#iteration) : Empower people to be effective & have an impact (https://about.gitlab.com/handbook/values/#collaboration) , Merge Request rate (https://about.gitlab.com/handbook/engineering/metrics/#merge-request-rate) , We dogfood our own product (https://about.gitlab.com/handbook/using-gitlab-at-gitlab/#introverts-of-gitlab) , Directly responsible individuals (https://about.gitlab.com/handbook/people-group/directly-responsible-individuals/)

6. Diversity, Inclusion & Belonging (https://about.gitlab.com/handbook/values/#diversity-inclusion) : A focus on gender parity (https://about.gitlab.com/handbook/people-group/people-success-performance-indicators/#diversity—women-at-gitlab) , Team Member Resource Groups (https://about.gitlab.com/company/culture/inclusion/erg-guide/#definition-of-the-tmg—team-member-groups) , other initiatives (https://about.gitlab.com/company/culture/inclusion/#what-we-are-doing-with-diversity-inclusion–belonging)

7. Collaboration (https://about.gitlab.com/handbook/values/#collaboration) : Kindness (https://about.gitlab.com/handbook/values/#kindness) , saying thanks (https://about.gitlab.com/handbook/values/#say-thanks) , intentionally organize informal communication (https://about.gitlab.com/company/culture/all-remote/informal-communication/) , no ego (https://about.gitlab.com/handbook/values/#no-ego)

8. Total Rewards (https://about.gitlab.com/handbook/total-rewards/compensation/#gitlabs-compensation-principles) : Competitive market rates for compensation (https://about.gitlab.com/handbook/total-rewards/compensation/#competitive-rate) , Equity compensation (https://about.gitlab.com/handbook/stock-options/) , global benefits (inclusive of office equipment) (https://about.gitlab.com/handbook/finance/expenses/#-office-equipment-and-supplies)

9. Work/Life Harmony (https://about.gitlab.com/company/culture/all-remote/people/#worklife-harmony) : Flexible workday (https://about.gitlab.com/company/culture/all-remote/guide/#non-linear-workday) , Family and Friends days (https://about.gitlab.com/company/family-and-friends-day/)

10. Remote Done Right (https://about.gitlab.com/handbook/ceo/chief-of-staff-team/workplace/) : One of the world’s largest all-remote companies (https://about.gitlab.com/handbook/ceo/chief-of-staff-team/workplace/#all-remote-flywheel) , prolific inventor of remote best practices (https://about.gitlab.com/handbook/ceo/chief-of-staff-team/workplace/#vision)

See our culture page (https://about.gitlab.com/company/culture/) for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides (https://about.gitlab.com/company/culture/all-remote/) .

#LI-BC2

Remote-Global

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. (https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy (https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and EEO is the Law (https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices) . If you have a disability or special need that requires accommodation (https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation) , please let us know during the recruiting process (https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process) .