Site Training & Content Quality Manager – Connected Devices

IQVIA Connected Devices transforms clinical trials by integrating IQVIA’s Clinical eSource Platform with digital health technologies that improve data quality, efficiency, and site and patient experience during clinical trials. The Connected Devices team guides sponsors in selecting and deploying tech-enabled data collection solutions in their studies, ensuring smooth operations and global compliance. We work across cross-functionally to deliver scalable, secure solutions. If you’re passionate about tech-enabled healthcare and collaborative problem-solving, you’ll thrive here.

Job Overview

The Site Training & Content Quality Manager is responsible for developing, deploying, and overseeing training programmes and content quality standards for clinical sites using Connected Devices solutions. This role ensures that training materials are accurate, engaging, and aligned with device-specific requirements, while maintaining rigorous quality control across all site-facing documentation and digital learning modules. The role also drives consistency, efficiency, and clarity across deliverables to improve site satisfaction and comprehension.

What you will be doing?

• Develop and continually refine site training strategies for Connected Devices solutions, including trainings during study start up as well as “just in time” user-facing materials for use during study start up.
• Lead the design and rollout of site training programs for Connected Devices solutions, typically through the Connected Devices Training Portal.
• Ensure the organization’s study site and participant-facing materials are clear, concise, and high quality. Audit and revise template manuals, quick reference guides, and other user-facing materials to ensure clarity, accuracy, and consistency both within and across solutions.
• Align terminology and content across solutions to ensure a unified voice and professional presentation.
• Collaborate with behavioural scientists, UX designers, and device experts to optimise content for comprehension and engagement.
• Manage training record documentation, certificate issuance, and compliance tracking across studies.
• Maintain oversight of training setup requests, timelines, and delivery milestones.
• Implement feedback loops and quality review processes with internal SMEs and study teams.
• Monitor and improve site satisfaction and comprehension metrics through surveys, feedback analysis, and performance tracking.
• Increase efficiency of template content creation by streamlining workflows, standardising formats, and leveraging reusable components.
• Lead initiatives to improve training scalability and reduce site burden through automation and modular content design.
• Contribute to strategic planning for future training innovations, including AI-enhanced learning and patient-level training.

Your experience and qualifications

• Bachelor’s degree in Life Sciences, Education, Psychology, User Experience (UX) Design, or related field. Master’s preferred.
• 5+ years of experience in training, instructional design, or content management within healthcare or life sciences.
• Excellent communication skills in written English, both for stakeholder management and for user-friendly content generation. Training or experience in UX writing is an advantage.
• Strong understanding of clinical trials and regulatory documentation standards. Experience with medical devices or digital health technology is a major advantage.
• Experience with LMS platforms, eLearning tools, and document creation tools (ie, for manuals and guides).
• Excellent project management and stakeholder engagement skills.

Why Join Us

• Be part of a mission-driven team improving healthcare outcomes and clinical research practices through technology.
• Work on high-impact projects with visibility across senior leadership.
• Enjoy a collaborative, inclusive, and supportive work culture.
• Opportunities for growth, learning, and international exposure.

We welcome applications from individuals of all backgrounds and identities. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply, you may be just the right person for the team.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

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