Shop Supervisor 32h PT – La Rinascente Milano

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Passionate for fashion and a fast-paced Jet Set environment, our Sales Associates are Jet Set Ambassadors, representing the vision of Michael, Our Ambassadors are empowered to deliver an elevated customer experience with exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy, and optimism.

Major Responsibilities include but are not limited to:

People:

• Work as part of a Jet Set Team, providing support for colleagues within the Shop in Shop and host store.
• Take accountability for personal self-evaluation and performance as a Jet Set Ambassador.
• Ensure image and grooming standards are aligned with our brand policy
• Collaborate with Shop in Shop and Host store management team on sales strategies, product knowledge, brand standards and selling service
• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit.

Service:

• Lead by example as a Jet Set Ambassador, ensuring exceptional customer experiences to drive loyalty and repeat business.
• Proactively manage client database to increase sales
• Maintain floor presence and lead by example
• Build and maintain good communication with Shop in Shop and host store management team to drive store performance.
• Support with educating the retail partner sales associates on the Michael Kors Jet Set selling experience.

Sales:

• Meet and exceed sales goals holding self-accountable for results
• Use the Product Knowledge packs to become a Selling Expert to advise our customers and retail partner sales associates with passion and confidence
• Understand business results and opportunities to drive sales.

Operations:

• Ensure shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner.
• Work with retail partner to ensure all visual graphics are current.
• Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner.
• Ensure VM standards are executed following the guidelines.

Job Requirements:

• Excitement and enthusiasm to work in fast paced retail environment
• Capability and desire to collaborate and inspire all fellow team players working together to achieve results.
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
• Fluent English preferable and strong communication skills We are an Equal Opportunity Employer M/D/F/V

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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