Shop Manager

Shop Manager Tunbridge Wells Temporary – October to December Full-time, part-time and flexible hours available Up to £10.90

Cards For Good Causes is the UK’s largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities including national organisations such as Cancer Research UK, RNLI, Alzheimer’s Society, along with local charities such as Hospices, Air Ambulances and Wildlife Trusts. We have generated sales of over £45 million in the last 10 years alone.

Each year they facilitate the opening of a national chain of pop-up shops to operate during the festive season.

This role supports that network of shops and the head of retail to maximise income.

Are you the right person for the job?

Skills and behaviour

• Organisational skills and time management skills
• Able to demonstrate an understanding of the retail sector, ideally within a charity context
• Can lead a team of people with passion and enthusiasm offering support to the team as needed
• Commercial awareness and ability to make decisions to drive revenue
• Organising in-shop events and other sales promotions.
• Ability to communicate with a variety of people at different levels
• Understands excellent customer service and can act as an ambassador for the company in their local community
• Responds with agility to changing consumer and partner needs to maximise all opportunities
• Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
• Demonstrates a passion for CFGC’s vision, mission and values

The following experience is essential for this role

• Experience across customer facing environments
• Experience working under own initiative within an established commercial framework

What will your role look like?

• You will be responsible for managing all aspects of the shop
• Line manage and support shop volunteers to maximise sales and revenue for participating charities
• Meet sales targets, increasing sales and profit for the shop
• Manage the set-up processes of the shop including the processing of deliveries and reporting discrepancies
• To discuss the layout of the shop with the regional manager and ensure all merchandising equipment is assembled in line with agreed plans
• To manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock
• Set up the EPOS system and train volunteers accordingly
• Responsible for cash handling, reconciling EPOS and all banking procedures
• Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager
• You will be required to cover shifts in the absence of volunteers
• Support the marketing team with activities to raise the profile of the shop and organisation
• Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
• To offer exceptional customer service to protect the brand and reputation of cards for good causes
• To support any other tasks that support the day-to-day running of the shop and team

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.