Chubb
Job title:
Shared Services Centre Specialist
Company:
Chubb
Job description
Job Description:Provide the highest standards of quality, service delivery and accuracy within the operations function by reviewing instructions received from the Underwriters and brokers accurately enter premium bookings and prepare policy documentation.To undertake quality checking of the end to end booking and policy issuance process to effectively and efficiently deliver the results required.To liaise with the Underwriting team and support them to deliver the best quality registration process to the Broker/client.A flexible approach will be required to support delivery of high quality services and outsourced activities.Key responsibilites
- To book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs).
- To prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements.
- Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
- Production of system over limit reports and daily SOX reporting for Team Manager sign off.
- To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement
- To undertake processing and control of broker Closings and other Unerwriting Support activities.
- To have an in-depth understanding of processes and to adopt an ethos of continuous improvement, error proofing and simplifying, clarifying and eradicating any “non-value” process steps.
- Proactively gain and develop knowledge of all Property & casualty (P&C) lines of business to facilitate accurate processing for both retained and outsourced work elements .
- To assist Credit Control with the management of credit referrals within agreed limits of authority. To support Credit Control to ensure that the bookings are amended accordingly with appropriate back up as require
Qualifications:Requirements and skills:
- Native/bilingual level in Spanish
- Business level of English.
- Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting.
- Previous commercial insurance experience is preferred.
- Strong customer service skills and customer centric attitude.
- Strong attention to detail and the desire to deliver and improve quality.
- Problem resolution and decision-making skills.
- Ability to work in a team environment as well as on own initiative.
What we offer in return:
- 30+ days of vacation a year
- 2 days working from home option + additional flexible days.
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
- Comprehensive Learning & Development offer
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
Expected salary
Location
Madrid
Job date
Fri, 02 Aug 2024 02:11:07 GMT
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