ServiceNow Technical Manager

Job title:

ServiceNow Technical Manager

Company:

Alight

Job description

Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.#LI-REMOTETo learn more about us, visitThe ServiceNow Technical Manager is a key player in designing, implementing, and managing the ServiceNow platform within the organization. This role combines technical expertise with strategic leadership to ensure successful platform deployment, optimization, and alignment with business goals.Responsibilities:Technical Leadership:

• Provide technical leadership to a team of ServiceNow developers and administrators.
• Collaborate with cross-functional teams to drive successful platform implementations.
• Provide technical guidance on the ServiceNow platform, ensuring alignment with business goals and industry best practice

Strategic Recommendations:

• Provide domain, architecture, and technical aspects of projects to clients.
• Offer strategic recommendations around technical best practices and industry trends.

Solution Analysis and Estimation:

• Analyze and estimate the time required to design, develop, and implement technical solutions.
• Ensure solutions meet business requirements and align with organizational objectives.

Governance and Compliance:

• Establish technical governance to optimize platform management.
• Ensure compliance with security standards, data privacy regulations, and internal policies.

Documentation:

• Create detailed technical documentation, including solution designs, architecture diagrams, and implementation guidelines.

Continuous Learning:

• Stay informed about ServiceNow’s latest features, updates, and industry trends.
• Participate in training, certifications, and community forums to enhance expertise.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer, Certified System Administrator).
• Proven experience in ServiceNow architecture, design, and implementation.
• Strong communication, leadership, and problem-solving skills.

In summary, the ServiceNow Technical Manager plays a pivotal role in driving successful ServiceNow initiatives, ensuring alignment with business objectives, and delivering value through effective platform solutions.BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and InclusionStrada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy StatementStrada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Expected salary

Location

España

Job date

Fri, 10 Jan 2025 07:27:44 GMT

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