Service Planner

Recruit4Staff is proud to be representing their client, a leading manufacturing company in their search for a Service Planner to work in their leading facility in Scotland.

For the successful Service Planner, our client is offering:

• Salary £26,000 per annum
• 37 hours per week
• Monday to Friday 8 AM to 4 PM
• Permanent days
• 25 days holiday + bank holidays
• Ongoing training and future development
• Death in service
• Company Pension
• Heath Care scheme

The Role – Service Planner:

• Responding to customer inquiries for breakdowns and servicing.
• Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts.
• Depots are responsible for managing day-to-day tasks such as Scheduling, Service calls and timesheets of the FSE’s.
• Depots are responsible for maintaining the Field Service Engineer’s daily schedules, effectively dispatching of Engineers whilst ensuring all elements of works to be completed are supported.
• Managing and controlling the maintenance service contract process, schedules and the respective administration or documentation process.
• Depots will manage and control local inventory/ Parts required for Service appointments.
• Raising quotes, estimates, and invoices for chargeable work.
• Assisting in the management of profitability and costs for the depot operations.
• Providing technical support where possible.
• Adhering to Company processes and procedures
• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

What our client is looking for in a Service Planner:

• Have demonstrable experience in providing excellent customer service and working in a fast-paced commercial environment in an administrative role.
• SAP system knowledge would be preferable but is not essential.
• Possesses good I.T. skills.
• Have excellent written and verbal communication skills.
• Be confident and comfortable interfacing with Customers, other departments and stakeholders.
• Be self-motivated, capable of working under pressure, and able to operate with minimal supervision.

Key Skills or Similar Job Titles as the Service Planner:

Parts planner, Service Advisor, Parts Advisor, Service planner, workshop planner

The Service Planner position is Commutable From:

Edinburgh, Broxburn

For further information about this Service Planners position and/or any other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agency, employment agency, or employment business.