vacanciesineu.com
Job Family: Information Technology
Req ID: 429979
We are looking for a Service Owner (f/m/d) for Service Desk to join our team at Innomotics – A Siemens Business.
Your change engine.
Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.
15,000 and counting.
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!
Your future role.
You oversee the operations and continuous improvement of our global Service Desk, ensuring it meets the needs of our users and aligns with business objectives.
You are in charge of managing the Service Desk service provider, ensuring high-quality support for all IT-related incidents and service requests.
Together with the central and local IT teams and service providers, you will develop strategies for improving user support and enhancing the overall user experience.
You coordinate and drive the necessary upgrade and patching activities in collaboration with solution suppliers and consulting partners.
You monitor, and validate the performance of the Service Desk environment, ensuring service level agreements (SLAs) are met.
You verify and validate support processes and documentation against business requirements and standards.
Participation in the exchange of experiences with other IT experts and organizing the transfer of know-how within the global organization also falls in your responsibility.
Understanding and owning the financial aspects of Service Desk, including budgeting & cost management
Your profile.
You have completed your degree in Information Technology, Computer Science, or a comparable field.
You have several years of experience in IT support and service desk management, with a strong understanding of IT service management processes.
Experience in working as a project manager in IT support or service desk operations is a plus.
You possess a solid understanding of incident management, request fulfillment, and problem management.
Your technical expertise enables you to manage and improve Service Desk operations effectively.
You are characterized by your excellent communication skills, and you are adept at working in international teams, showcasing your intercultural competence.
In terms of language skills, (very) good, business fluent English would be important, if possible German or another language relevant to Innomotics (Czech, Chinese, Spanish).
Our benefits.
30 days of vacation per calendar year
Flexible working models
Pension benefits
Development opportunities
Health care offerings
Childcare subsidy
Employer subsidy for “Deutschlandticket”
Canteens with lower prices for employees
Access to a benefits portal with attractive employee offers
Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities (https://new.siemens.com/de/de/unternehmen/jobs/arbeiten-bei-siemens/jobs-ohne-barrieren.html) .
Jobs at Innomotics (https://jobs.siemens.com/careers?query=Innomotics) – if you would like to find out more about jobs & careers at Innomotics.
Apply Now
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