Service Owner (f/m/d) for Service Desk in Nuremberg, Germany

Job Family: Information Technology

Req ID: 429979

We are looking for a Service Owner (f/m/d) for Service Desk to join our team at Innomotics – A Siemens Business.

Your change engine.

Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

Your future role.

• You oversee the operations and continuous improvement of our global Service Desk, ensuring it meets the needs of our users and aligns with business objectives.

• You are in charge of managing the Service Desk service provider, ensuring high-quality support for all IT-related incidents and service requests.

• Together with the central and local IT teams and service providers, you will develop strategies for improving user support and enhancing the overall user experience.

• You coordinate and drive the necessary upgrade and patching activities in collaboration with solution suppliers and consulting partners.

• You monitor, and validate the performance of the Service Desk environment, ensuring service level agreements (SLAs) are met.

• You verify and validate support processes and documentation against business requirements and standards.

• Participation in the exchange of experiences with other IT experts and organizing the transfer of know-how within the global organization also falls in your responsibility.

• Understanding and owning the financial aspects of Service Desk, including budgeting & cost management

Your profile.

• You have completed your degree in Information Technology, Computer Science, or a comparable field.

• You have several years of experience in IT support and service desk management, with a strong understanding of IT service management processes.

• Experience in working as a project manager in IT support or service desk operations is a plus.

• You possess a solid understanding of incident management, request fulfillment, and problem management.

• Your technical expertise enables you to manage and improve Service Desk operations effectively.

• You are characterized by your excellent communication skills, and you are adept at working in international teams, showcasing your intercultural competence.

• In terms of language skills, (very) good, business fluent English would be important, if possible German or another language relevant to Innomotics (Czech, Chinese, Spanish).

Our benefits.

• 30 days of vacation per calendar year

• Flexible working models

• Pension benefits

• Development opportunities

• Health care offerings

• Childcare subsidy

• Employer subsidy for “Deutschlandticket”

• Canteens with lower prices for employees

• Access to a benefits portal with attractive employee offers

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities (https://new.siemens.com/de/de/unternehmen/jobs/arbeiten-bei-siemens/jobs-ohne-barrieren.html) .

Jobs at Innomotics (https://jobs.siemens.com/careers?query=Innomotics) – if you would like to find out more about jobs & careers at Innomotics.