Service Management Expert

Job title:

Service Management Expert

Company:

Rockwool

Job description

We are seeking a Service Management Expert position based in our Poznań location to join the ROCKWOOL GBS Service Management team.Ready to help build a better future for generations to come?In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.Join us and make a difference!Your future team:We are looking for a dedicated professional to join our ROCKWOOL GBS Service Management team, responsible for supporting our financial organization by maintaining high service standards and ensuring the correct execution of services. The team plays a key role in supporting the entire finance function.The team consists of a Team Manager and two expert positions. This is a permanent role with an indefinite contract.What you will be doing:

• Acting as central point of communication with internal and external Stakeholders
• Driving change in organization with process analysis & optimisation, tools implementation, and solution proposal
• Supporting transition process and scope definition
• Developing improvements including Robotic Process Automation, Power Query, Power BI, and other technologies
• Providing RGBS Finance framework for Taxonomy, Service Level Agreements, Key Performance Indicators, and communication channels
• Leading projects that affect multiple departments (i.e. General Ledger, Controlling, Accounts Payable, Accounts Receivables)
• Sharing Continuous Improvement mindset and methodology within organization
• Ensuring organization maintain high standards in knowledge business continuity and compliance

What you bring:

• Strong analytical skills, service minded, proactive and flexible
• Ability to tailor communication to specific business audience
• Genuine interest in developing own skills and competence
• Awareness of cross systems dependencies in context of the global business process handled in ERP system (holistic, cross-functional mindset)
• General understanding of end-to-end financial process areas, i.e. P2P, H2P, R2R, O2C
• Ability to gather and maintain a wide array of data, analyse data, prepare reports, and introduce process improvements throughout the reporting process along with excellent and technical skills
• Ability to develop and present data reporting and create eye-catching visualizations
• Ability to quickly learn and productively use new software applications
• Advanced working knowledge on MS Office
• Creative and Problem-Solving approach to challenges and ability to facilitate and support the incident reporting process within various groups
• Professional stakeholder management
• Strong Written and Verbal Communication in English
• Optional: Understanding of Service Management processes and/or Continuous Improvement work experience

What we offer:By joining our team, you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary, permanent contract after the probation period, development package, team building events, activity-based office in Poznan’s city center in the new prestigious office building – Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities.

Our compensation package on employment contracts includes:

• Flexible Work Arrangements: up to 2 days per week of home office possible
• Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM
• Home office subsidy
• Private Medical Care
• Multikafeteria MyBenefit
• Wellbeing program
• Extra Day Off for voluntary activities

… and while in the office you can also use modern office space with beautiful view and high standard furniture, bicycle parking facilities & showers, chill-out rooms with PlayStation, football table, pool table, board games, subsidized canteen with delicious food & fruit.Interested?If you recognize yourself in this profile and challenge, we kindly invite you to apply with CV written in English.Who we areWe are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,200 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living.Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDGs) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the ROCKWOOL Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.Diverse and Inclusive CultureWe want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

Expected salary

Location

Poznań, wielkopolskie

Job date

Wed, 09 Oct 2024 04:00:30 GMT

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