Service Fulfilment Operations Developer, Customer Fulfilment, INGKA Group, Service Office, Janki/Warsaw

Job title:

Service Fulfilment Operations Developer, Customer Fulfilment, INGKA Group, Service Office, Janki/Warsaw

Company:

IKEA

Job description

Job DescriptionJob ID: 251981Date posted: 22/08/2024Know how to ensure that customers’ dreams of a beautiful home don’t have to wait? Work in the Customer Fulfillment department and, together with us, ensure the availability of IKEA products. As part of our everyday tasks, we monitor, analyze and plan the supply of the stationary stores, as well as the online one. For our team, we are looking for people who always think three steps ahead, constantly look for improvements and new solutions, and above all – want to co-create an omnichannel sales strategy for IKEA in Poland.WHO YOU ARE:
• You have 2-4 years working experience in supply chain on operational and/or tactical level or a stakeholder for supply chain company,
• You have knowledge and experience of meeting and interacting with various business partners across the organisation,
• You have the ability to respond to business and customer needs by providing creative solutions and developing implementation plans,
• You are self-reliant and motivated with a proven ability to work as part of a team as well as independently,
• You have a knowledge of market intelligence to achieve organisational goals and objectives; understanding of KPIs used for success measures for own function,
• You have strong computer skills and very high proficiency in Microsoft Office applications,
• You are comfortable in communication and presenting in English and Polish,
• You have a proven analytical and numerical skills,
• You have experience of working in a fast-changing environment or project management,
• You have a university degree in Logistics, Economics, business administration (nice to have),
• You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing,
• You have driving license, B category.ABOUT THIS WORK AREA:
Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.YOUR RESPONSIBILITIES:
• securing high performing daily operations connected to service fulfilment through the performance of the assigned service partner(s),
• acting as a main speaking partner for the assigned service partner(s) – especially Remote Customer Meeting Point (DOMOLINIA), customer service department at the store, country level stakeholders,
• ensuring short and med-term capacities,
• contributing to cost development of the Service Fulfilment function through work with Service Partners. Responsible for securing efficiency & continues improvement,
• ensuring short-, med-term and long-term operational development of SP with close collaboration with Fulfilment Sourcing,
• contributing to optimal multichannel development, tendering activities, global initiatives and competence network,
• contributing to work with Operations Specialist (relevant input to IT solutions & IT solution maintained),
• implementation of sustainability agenda, IWAY & legal compliance.

WE WANT:
• that you would stay with us for a longer time – we provide a contract of employment,
• that you would develop and build your skill with us – together we will create a development path that will suit your needs,
• to ensure the safety of you and your family – we provide medical care, Pension Plan and Accident Insurance,
• to appreciate your achievements,
• to give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card) – learn more on www.ikea.pl/TwojaStronaPracy.Due to the fact that this position requires specific competences, please attach your portfolio to your application in which you will present us your experience.In this role you will report to the Service Fulfilment Operations Manager.We regularly meet with candidates and might end the recruitment process sooner than planned. Don’t wait to apply!Questions and support? Let’s connect!
Learn more and apply till 5.09.2024 on www.ikea.pl/TwojaStronaPracy.Save

Expected salary

Location

Warszawa, mazowieckie

Job date

Sat, 24 Aug 2024 07:41:37 GMT

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