Service Dispatcher

Job title:

Service Dispatcher

Company:

Vertiv

Job description

Job Description:Who are we?At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.We are actively seeking a Service Dispatcher to join our dynamic team in Madrid, Spain for a temporary period!The Service Dispatcher role involves scheduling and assigning tasks to Customer Engineers and subcontractors for contract fulfillment, repairs, emergencies, and warranties. It also includes overseeing team operations, improving efficiency, collaborating with sales and project teams, and ensuring compliance with I.T.C. regulations for Emerson Network Power products and services.What kind of work will you be doing?

• Receive and route service calls appropriately;
• Open customer service requests in ERP system;
• Process new orders for time and materials efficiently;
• Schedule service requests to optimize engineer productivity;
• Generate purchase orders for subcontractors following company policies;
• Manage battery recycling requests and invoicing;
• Coordinate repair center activities for low-power dispatching;
• Collect debriefing information for clear invoicing and inventory management;
• Invoice customers promptly upon job completion and close service requests accordingly;
• Maintain discipline in ERP system usage;
• Manage customer service gateways webs as needed;
• Handle non-sale-related requirements and out-of-ERP shipments;
• Provide weekly revenue projections updates and escalate capacity or material shortages;
• Ensure efficiency, productivity, and overtime targets are met;
• Distribute workload fairly among customer engineers;
• Achieve relevant KPI targets;
• Transfer leads to sales team;
• Liaise with accounting department for invoicing procedures and with service sales team for customer dispatch and information supply.

What will make you successful?

• School Background: Secondary Technical School;
• Languages: Fluent in local language, English, Spanish or Portuguese as third language preferred;
• Experience: Minimum 2 years working experience;
• Computer Literate: All office associated programs, ERP systems;
• Competencies & attitudes: Customer (internal and external) service oriented; Telephone skills; Ability to organize time Well organized, detail oriented and able to work under pressure;
• Technical / Functional skills: Able to manage people and coordinate/run projects; Well organized and able to work under pressure.

Should YOU meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace!The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/CareersWork AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire

Expected salary

Location

Madrid

Job date

Sat, 29 Jun 2024 22:38:02 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.